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Crazy Good Kitchen

4.3
(1259 reviews)

Business Details

268 Newbury St, Boston, MA
02116, United States
(617) 936-4359
https://crazygoodkitchen.com/cgknewbury

About

Burger Joint

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Crazy Good Kitchen
268 Newbury St, Boston, MA
02116, United States

Hours

Reviews

4.3
1,259 reviews
5 stars
876
4 stars
172
3 stars
70
2 stars
37
1 star
104

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently praised the burgers and chicken dishes as delicious and well-portioned, with some considering them the best in Boston.

Service Issues

Many reviews highlighted poor customer service, including rude staff and long wait times, which detracted from the overall experience.

Pricing Concerns

Several customers felt that the prices were high, especially given that sides like fries were not included with the burger prices.

Atmosphere

The restaurant was noted for being busy and sometimes loud, which affected the dining experience for some customers.
  • JP
    Jeff Perez
    2 days ago
    1.0
    Absolutely horrified. Spent $63 on burgers to find multiple cockroaches in my bag. In the picture you can see one on the bag and another one half in the burger box under the ketchup packet. Called to complain and they offered me another burger and acted as if it was normal. I asked for a refund and have yet to provided one. Used to love this place, never going back
  • RJ
    Rubina Jarkezian
    Feb 19, 2026
    1.0
    Did a pick up order received a rare burger and another one with chewy undercooked bacon. As well as an order of chicken bomb fries that had chicken bones present after the third bite. By far worst eating experience
  • PF
    Paulo Feitoza
    Feb 15, 2026
    3.0
    Im giving 3 stars because they charged 20% on the top of the bill and then they asked for tips when I was paying!
  • SS
    Sathish Kumar Ghattamaneni Sekar
    Feb 7, 2026
    1.0
    If I could give 0 rating I will. I visited this restaurant mainly for their loaded fries and sandwich. I had been here before, and last time the food was really good, which is why I came back. Unfortunately, this time the food was not up to the mark at all. The taste was completely different and disappointing. What bothered me more than the food was the way I was treated. I honestly felt like I was treated badly compared to other customers, and I can’t help but feel it was because I am Indian. The staff were polite and friendly with others, but not with me. I ordered normally and was ready to pay, so I don’t understand the reason for this behavior. While serving, the lady literally threw the food on the table, food fell out the plate and didn’t even apologize. It felt very disrespectful. At the end, when I was paying by card, the same staff member started asking at me about tips. After being treated so poorly, I really didn’t understand why I was being repeatedly asked for tipping. I don’t know if this was intentional or not, but the experience made me feel uncomfortable and unwelcome. Food quality has gone down, and customer service was extremely disappointing. I would not recommend this place, especially if you are an Indian or from a different background.
  • SC
    Shira Cohen
    Feb 5, 2026
    3.0
    The food is good, but just good. Would I come here again? Sure, but did it hit the spot? Not really. The burgers are seriously overpriced and the menu is very limited. Most burger places I’ve been to typically give you more options to customize your burger with like different cheeses, toppings, etc. They also don’t include fries in the price which is very disappointing. My friend and I paid $14 for parmesan fries which normally have truffle in them but we didn’t get truffle and since that’s the expensive part I’m surprised they still charged us that much for sprinkling what was probably Kraft parmesan on the fries.

Frequently Asked Questions About Crazy Good Kitchen

What are the general operating hours of Crazy Good Kitchen?

Crazy Good Kitchen operates daily from 11:00 AM to 10:00 PM.

Is Crazy Good Kitchen open on holidays?

Crazy Good Kitchen is closed on major holidays including November 28, December 24 and 25, and January 1 for multiple years.

Brand Certified Facts from Crazy Good Kitchen

Crazy Good Kitchen partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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