Customers frequently praised the burgers and chicken dishes as delicious and well-portioned, with some considering them the best in Boston.
Service Issues
Many reviews highlighted poor customer service, including rude staff and long wait times, which detracted from the overall experience.
Pricing Concerns
Several customers felt that the prices were high, especially given that sides like fries were not included with the burger prices.
Atmosphere
The restaurant was noted for being busy and sometimes loud, which affected the dining experience for some customers.
SS
Sathish Kumar Ghattamaneni Sekar
3 days ago
1.0
If I could give 0 rating I will. I visited this restaurant mainly for their loaded fries and sandwich. I had been here before, and last time the food was really good, which is why I came back. Unfortunately, this time the food was not up to the mark at all. The taste was completely different and disappointing.
What bothered me more than the food was the way I was treated. I honestly felt like I was treated badly compared to other customers, and I can’t help but feel it was because I am Indian. The staff were polite and friendly with others, but not with me. I ordered normally and was ready to pay, so I don’t understand the reason for this behavior.
While serving, the lady literally threw the food on the table, food fell out the plate and didn’t even apologize. It felt very disrespectful. At the end, when I was paying by card, the same staff member started asking at me about tips. After being treated so poorly, I really didn’t understand why I was being repeatedly asked for tipping.
I don’t know if this was intentional or not, but the experience made me feel uncomfortable and unwelcome. Food quality has gone down, and customer service was extremely disappointing. I would not recommend this place, especially if you are an Indian or from a different background.
SC
Shira Cohen
5 days ago
3.0
The food is good, but just good. Would I come here again? Sure, but did it hit the spot? Not really. The burgers are seriously overpriced and the menu is very limited. Most burger places I’ve been to typically give you more options to customize your burger with like different cheeses, toppings, etc. They also don’t include fries in the price which is very disappointing. My friend and I paid $14 for parmesan fries which normally have truffle in them but we didn’t get truffle and since that’s the expensive part I’m surprised they still charged us that much for sprinkling what was probably Kraft parmesan on the fries.
AA
Aref Aasi
Jan 24, 2026
4.0
Hands down one of the best burger places in Boston. They were really tasty and great! We got burgers as well as chickens and they were delicious. The only negative thing was the restroom which its partition was a little lower than expected. It wasn't bad, just probably would try not to use the restroom next time.
Highly recommend it especially when roaming around in Newbury street.
BR
Beauty by Rawan
Jan 22, 2026
1.0
If I could give this place a rating it would be 0/5. Unfortunately I recently visited this location in Back bay and was given an order that was absolutely terrible. I took one bite from my plate and noticed the chicken was rotten and grey in the middle. I went back to the location and spoke to the manager, I explained what happened he told me all he can offer me is a gift card for my next purchase. I’m absolutely disgusted by this situation and can’t believe they are serving food like this to the public. Attached are photos of my plate with that nasty rotten chicken in the center.
NC
Nyjha C.
Jan 20, 2026
3.0
Actually really good when their open. Don't rely on online hours as they have a habit of LYING. Been open too long to not adjust hours online or on their door. One thing you would find interesting is that they don't offer the "chicken bomb loaded fries" online which leaves you with a steak bomb fries which isn't as good. Hot spicy fries and chicken bomb fries are way better than their burgers when Actually opened .
Frequently Asked Questions About Crazy Good Kitchen
What are the general operating hours of Crazy Good Kitchen?
Crazy Good Kitchen operates daily from 11:00 AM to 10:00 PM.
Is Crazy Good Kitchen open on holidays?
Crazy Good Kitchen is closed on major holidays including November 28, December 24 and 25, and January 1 for multiple years.
Does Crazy Good Kitchen offer delivery and pickup services?
Yes, Crazy Good Kitchen offers both in-store pickup and delivery services.
What types of cuisine does Crazy Good Kitchen specialize in?
Crazy Good Kitchen is categorized as a burger joint, hamburger restaurant, American restaurant, chicken restaurant, fried chicken takeaway, chicken wings restaurant, and fast food restaurant.
Where is Crazy Good Kitchen located?
Crazy Good Kitchen is located at 268 Newbury St, Boston, MA 02116, USA.
Can I view the menu or order online from Crazy Good Kitchen?
Yes, you can view the menu and place orders online at https://crazygoodkitchen.com/menu.
What nearby places can I visit before or after dining at Crazy Good Kitchen?
You might enjoy nearby places such as Copley Fine Art Auctions for art, Firefly Jewelry & Gifts for shopping, or Gong Cha Newbury for bubble tea.
Are there any nearby dining options similar to Crazy Good Kitchen?
Nearby dining includes CGK On Newbury (bar and burger restaurant), Bangkok Bento Thai Kitchen and Sushi Bar (Asian cuisine), and Beantown Pho & Grill (Vietnamese restaurant).
What shopping options are near Crazy Good Kitchen?
Near Crazy Good Kitchen, you can find Sneaker Junkies (shoe and clothing store), Miss Mia Boutique (women's clothing), and The Fairy Shop (bookstore and fashion accessories).
How can the nearby transit or services around Crazy Good Kitchen help me?
Nearby services like Key Realty Group and Citylife Real Estate LLC can assist with property needs, while nearby salons like Achelous Salon and Apothecary and Pathos Salon Boston provide beauty treatments before or after your visit.
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