Customers consistently praised the burgers and fries, noting them as delicious and well-portioned.
Service Issues
Many reviews highlighted poor customer service, with instances of rudeness and inattentiveness from staff.
Pricing Concerns
Several customers felt the prices were high, especially for items that did not include sides like fries.
Mixed Experiences
While some customers had great experiences with friendly staff, others reported negative interactions and long wait times.
IA
Isha Al-Saadi
Dec 28, 2025
5.0
This was my first order and I was craving a really good burger. My boyfriend recommended this place and said it’s so good. It snowed so we didn’t want to go out we ordered delivery directly from the site. An uber driver accepted and picked up our order (2 Merica burgers) 2 minutes before delivery he cancelled the order. A follow up text said contact the restaurant. I was so mad but I know it’s not the restaurants fault I spoke to Frankie the manager he went above and beyond to ensure I got my food. Unfortunately there were no more drivers in the area. I really wanted my food so I had to drive to get it but Frankie went above and beyond to make sure my first experience was great. My burger was amazing and so were the truffle fries and mango lemonade! Thank you very much next time we will dine in!
PG
Patricia De Guzman
Dec 27, 2025
1.0
Burger is good but wings was so freaking small it looks like a joke. The servers were looked like theyd rather be anywhere else. When i asked our server what’s the diff this and that, she was literally like “you can read it off the menu”. Like oh wow didnt know i can do that. Did not tip for the bad service and she was literally watching and had the audacity to ask why i didn’t tip. Told her the reason and she had a looot of explanation for what she did. Basically, okay food but ew customer service. Oh they wouldnt even move you to a table if you didnt like yours. Cool.
BB
B B
Dec 21, 2025
4.0
Burger ('Merica Style) was big, hot, and tasty. However, I'm not sure if an extra meat patty (for a double) should cost $5. I get that they're on Newbury St, but $5 is too steep.
Our server was great and answered all our questions, although she didn't check up as much toward the end of our visit. Also, this place brings you the card terminal and pre-select 20% as the tip. 😒😒 I ended up giving it because I felt rushed, but wouldn't do it if I came again.
MD
Maeic Duncan
Dec 13, 2025
5.0
Me and a buddy were in town for the weekend and decided to check this place out and couldn't have had a better experience! The food was delicious. Without a shadow of a doubt that was the best burger I've ever had (and I've had my fair share of burgers in my 21 years of living). Debora was our bartender and waitress and was genuinely such a great help. Not only was she an amazing and hospitable server but she was also kind enough to give us recommendations on drinks as well as travel ideas for our stay. Typically, when we travel,we just figure out where to eat as we go, but we came back a second time simply due to the service alone!
Ps. Thank you to the staff for the great food and great hospitality. You definitely helped these Hoosier boys out on their journey.
CW
Cory Wojcuilewicz
Dec 12, 2025
3.0
The food is spectacular. The service is terrible. We work locally and like to get takeout in the summer. In the winter we try to eat inside. They won't let us eat out takeout inside even if we offer to tip the wait staff. I would understand if it was busy, but there is only 1 other occupied table. They told us if we came in it would be fast. We would have food within 5 to 10 minutes. We waited 10 minutes for them to take our order. We had to get the water for ourselves.
Frequently Asked Questions About Crazy Good Kitchen
What are the general operating hours of Crazy Good Kitchen?
Crazy Good Kitchen operates daily from 11:00 AM to 10:00 PM.
Is Crazy Good Kitchen open on holidays?
Crazy Good Kitchen is closed on major holidays including November 28, December 24 and 25, and January 1 for multiple years.
Does Crazy Good Kitchen offer delivery and pickup services?
Yes, Crazy Good Kitchen offers both in-store pickup and delivery services.
What types of cuisine does Crazy Good Kitchen specialize in?
Crazy Good Kitchen is categorized as a burger joint, hamburger restaurant, American restaurant, chicken restaurant, fried chicken takeaway, chicken wings restaurant, and fast food restaurant.
Where is Crazy Good Kitchen located?
Crazy Good Kitchen is located at 268 Newbury St, Boston, MA 02116, USA.
Can I view the menu or order online from Crazy Good Kitchen?
Yes, you can view the menu and place orders online at https://crazygoodkitchen.com/menu.
What nearby places can I visit before or after dining at Crazy Good Kitchen?
You might enjoy nearby places such as Copley Fine Art Auctions for art, Firefly Jewelry & Gifts for shopping, or Gong Cha Newbury for bubble tea.
Are there any nearby dining options similar to Crazy Good Kitchen?
Nearby dining includes CGK On Newbury (bar and burger restaurant), Bangkok Bento Thai Kitchen and Sushi Bar (Asian cuisine), and Beantown Pho & Grill (Vietnamese restaurant).
What shopping options are near Crazy Good Kitchen?
Near Crazy Good Kitchen, you can find Sneaker Junkies (shoe and clothing store), Miss Mia Boutique (women's clothing), and The Fairy Shop (bookstore and fashion accessories).
How can the nearby transit or services around Crazy Good Kitchen help me?
Nearby services like Key Realty Group and Citylife Real Estate LLC can assist with property needs, while nearby salons like Achelous Salon and Apothecary and Pathos Salon Boston provide beauty treatments before or after your visit.