Chipotle Mexican Grill

3.2
723 reviews
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Business Details

148 Brookline Ave, Boston, MA
02215, United States
(617) 236-4950
https://locations.chipotle.com/ma/boston/148-brookline-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1224
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About

Mexican Restaurant
Chipotle Fenway Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
148 Brookline Ave, Boston, MA
02215, United States

Hours

Reviews

3.2
723 reviews
5 stars
241
4 stars
150
3 stars
66
2 stars
46
1 star
220

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently rude and inattentive staff, with many customers expressing frustration over poor customer service experiences.

Food Quality

Customers reported issues with food quality, including cold meals, undercooked rice, and instances of food poisoning.

Portion Sizes

Many reviews mentioned small portion sizes, with customers feeling that they were being shortchanged compared to other locations.

Cleanliness

The establishment was frequently described as dirty and unkempt, with complaints about unsanitary conditions in both the dining area and kitchen.

Operational Issues

Customers noted frequent operational problems, including being out of key ingredients, inconsistent hours, and delays in service.
  • CW
    Corey Ward
    4 days ago
    1.0
    Worst chipotle I ever experienced picking up a doordash order they gave away the order I was picking up refused to remake it and I got in line to order it myself and pay with my doordash card and as soon as I said brown rice she put white in I said brown she looked at me like I had 5 heads I lost my patience and just walked out after that
  • SA
    S A
    Dec 5, 2025
    1.0
    Does this location not interview staff before hiring them? They are extremely rude. The food is cold and quality is horrible.
  • MH
    Meg Henderson
    Dec 4, 2025
    1.0
    Ordered a veggie bowl when I picked it up it was made upside down, rice wasn’t fully cooked and they didn’t put any veggies on it. Disappointed!
  • II
    Im_Erick16
    Dec 3, 2025
    5.0
    The team was friendly, fast, and made my food with so much care. Everything was fresh, delicious, and perfect. I left genuinely happy. 10/10, I’ll definitely be back!
  • EP
    Evan Prock
    Nov 25, 2025
    1.0
    This chipotle branch is actually absurd. My burrito was wrapped into a cube (??) and just before that, when I asked for "very little lettuce" the employee grabbed a LARGE handful of lettuce. Also, they wrapped the burger for the guy after me so poorly that they handed him a bowl for when it inevitably spilled everywhere when he opened it up. Also, the employee checking me out was pretty rude when I was had a bit of trouble managing my food and suitcase. No employees wore nametags either so the accountability can only be placed on the establishment itself. The only redeeming quality of this branch is the fact that it is a chipotle. If you really want chipotle and can make it to a different branch, do that.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Fenway Park serve?

Chipotle Fenway Park offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours for Chipotle Mexican Grill at 148 Brookline Ave, Boston?

Chipotle is open daily from 10:45 AM to 11:00 PM.