Chipotle Fenway Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported rude and inattentive staff, with many experiences highlighting poor customer service and lack of engagement.
Portion Sizes
Numerous reviews mentioned consistently small portion sizes, with many customers feeling shortchanged compared to other locations.
Cleanliness
The restaurant was often described as dirty and unkempt, with complaints about unsanitary conditions in both the dining area and kitchen.
Food Quality
While some customers enjoyed the food, there were significant complaints about food safety, including instances of food poisoning and poorly prepared items.
Efficiency
Many customers noted long wait times and disorganization, particularly during busy hours, leading to frustration with order accuracy and service speed.
DS
Daniel S
Nov 12, 2025
3.0
Classic chipotle experience in 2025. Portions not as big as they once were. Staff fully checked out. Could have been worse but not a stand out experience as someone who enjoys chipotle.
BV
Brandon Vashon
Nov 8, 2025
2.0
Not open on time. They look at us and smile. Their is like 13 people out here and they are just in there laughing and joking around.
MH
Maximilian Hoffman
Oct 17, 2025
2.0
I mean it’s chipotle but time and time again I am baffled by how this particular chipotle is run. Out of brown rice? Let’s pause the whole line. The brown rice guy is missing? No one jumps in to finish making the brown rice. Just stagnation. Next time the register is broken? Zero communication with customers. 20 minutes of waiting later “sorry no more food.” And we all get kicked out.
RG
Ricardo Garduño
Oct 4, 2025
3.0
Buena comida. El servicio es el básico y el ambiente es algo ruidoso.
AM
Amira Myers-Ashby
Oct 3, 2025
1.0
I want to give you guys a tip on how to save money at chipotle. I get all my hot food either on the tortilla or a bowl and put my toppings on the side in those clear cups with the lids. I did that multiple times at a different chipotle, locations and they did not have a problem with it, but when I came here, they were very rude and ignorant about putting my toppings on the side, then I proceeded to ask for extra and say that I will pay for it. They told me no also, I asked for a bag with handles and they also told me no and I’ve been to different chipotles and they have no problem doing these things so yeah