Business Details
About
Mexican Restaurant
Chipotle 553 Boylston Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,033 reviews
5 stars
487
4 stars
271
3 stars
116
2 stars
35
1 star
124
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor service and lack of communication.
Cleanliness
Numerous reviews highlighted the dirty conditions of the restaurant, with unclean tables and a generally messy environment.
Food Quality
While some customers praised the food for its taste and portion sizes, others complained about inconsistent quality and freshness.
Operational Issues
Customers frequently noted problems with the restaurant's hours, including being closed early or not opening on time.
- TATineia AJan 3, 20261.0The Spanish workers behind the counter are very rude and raciest. I paid for my food and asked for a bag to take it home in. They gave a bag to a fair skinned lady (I’m not sure if she’s white or Hispanic) she wasn’t charged but they had the nerve to ask me to pay. Also the restaurant is dirty and food and soda is spilled both upstairs and downstairs, it’s disgusting. Hopefully Chipotle can train their employees to treat each customer the same whether they’re Hispanic or not. (The worker was a Central American middle age women with round black eye glasses)
- JGJoshua GonzalezJan 3, 20261.0They forgot to put cheese in my quesadilla? Like are you kidding me? If you forgot the steak and the peppers sure things happen it gets busy, but the CHEESE? And then the support chat on the app was like yikes sorry we don’t care tho. I used my points for this too so like what a waste of time and money. Violently disappointed and aghast.
- SSSam SwindellDec 23, 20252.0Woman at register was FaceTiming her friend and ignoring a long line of customers. Dining area was a huge mess.
- EEEricDec 20, 20255.0I visited Chipotle for lunch and ordered a burrito. The food was fresh, well-seasoned, and delicious. What truly stood out to me, however, was the exceptional customer service I received from Francile. She was extremely kind, professional, and knowledgeable. When I asked her to recommend a drink, she suggested the Blackberry Izze, which was excellent. This location is very fortunate to have her on their team.
- JCJames ChrismanDec 9, 20251.0The staff are always incredibly unpleasant. Today they made my burrito, checked the guy in front of my out, and then just walked away while my food sat getting cold. Several staff passed by but none stopped to ring me up. Instead the general manager had a conversation in front of the cash register and completely ignored me.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at 553 Boylston Street serve?
Chipotle Mexican Grill serves customizable Mexican fast-casual food like burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill at 553 Boylston Street?
Chipotle is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery options.
Where is Chipotle Mexican Grill located in Boston?
It is located at 553 Boylston Street in the Suffolk neighborhood, near Copley Square, Boston, MA 02116.
How can I place an online order for pickup or delivery at Chipotle 553 Boylston Street?
You can order online via Chipotle's official ordering site or their mobile app, available through links like https://order.chipotle.com/ and the Chipotle app.
Is Chipotle Mexican Grill at 553 Boylston Street LGBTQ friendly?
Yes, this location welcomes LGBTQ customers and creates an inclusive environment.
What kind of payment options are accepted at Chipotle Mexican Grill on Boylston Street?
They accept credit cards and offer gift cards for payment.
What nearby places can I visit before or after eating at Chipotle on Boylston Street?
You can visit Copley Square nearby, as well as explore other nearby places like Bikram Yoga Works Boston for yoga, or The History Project: Documenting LGBTQ Boston museum.
Is there a gym near Chipotle Mexican Grill at 553 Boylston Street?
Yes, there are several gyms nearby including Resistance Flexibility, Back Bay Studio Fitness, Studio 617, and Armor Body and Mind Fitness.
Are there other dining options close to Chipotle at 553 Boylston Street?
Yes, nearby restaurants include Minigrow, Dig Inn, Chick-fil-A, and Wendy's, offering a variety of cuisines and quick dining choices.