Business Details
About
Mexican Restaurant
Chipotle School Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,467 reviews
5 stars
603
4 stars
336
3 stars
164
2 stars
104
1 star
260
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and ignored during their visits.
Food Quality
Customers reported inconsistent food quality, with issues such as overcooked meat, small portion sizes, and even foreign objects found in meals.
Cleanliness
The restaurant was frequently described as dirty, with unclean tables and a messy self-service area, contributing to an unpleasant dining experience.
Order Accuracy
Many customers experienced problems with incorrect orders, including missing items and being charged for items not received.
Atmosphere
The overall atmosphere was criticized for being cramped, noisy, and uncomfortable, detracting from the dining experience.
- RGRj GNov 8, 20251.0They need to fire Elissa she treats her costumers horribly
- ICIsabella Salguero CespedesNov 6, 20251.0Dangerously loud music being played by employees. Not exaggerating. Had to scream to be heard by my boyfriend. I have been to clubs with less loud music. Public health hazard. Asked one employee politely to turn it down and she got angry at me. Once she did, a different employee started playing music even louder. All the bars in the area genuinely are quieter.
- MAMason AllainOct 31, 20252.0Smallest barrito I have ever seen, what happened to the good portion sizes? This is with the foil as well
- ATabby tOct 23, 20252.0RUDE. I ordered my meal which was a quesadilla and some sides, but when I got it there was no quesadilla at all??? I went up to the staff about it and they gave me attitude and were like “oh yeah it’s coming…” and I’m like wait what?! Why did I already pay and get handed a bag with “have a good day” when the main part of my order isn’t even in there??? So yeah, they had an attitude for no reason. Then I noticed the meal was listed as around 4 dollars on the menu, but I got charged 6 dollars for a totally different meal (I know it’s not a huge difference, but still). When I asked about it, the employee just said they didn’t know??? I didn’t want to make a scene since it was really busy, but overall it was just a super weird and frustrating experience.
- KEKeri EnglishOct 12, 20252.0Maybe the worst chipotle I’ve been to. The only good part was the one girl who waited on us was sort of nice. Several people just laying in the windows hanging out, yelling back and forth to each other. I’m not sure if they were workers, delivery, or what. No lids. Soda machine was out of carbonation. The whole self service area was dirty. No chips.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill on School Street in Boston?
Chipotle School Street is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Boston?
Chipotle is located at 283 Washington St, Suffolk, Boston, MA 02108, across from Old South Meeting House.
Does Chipotle School Street offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I order food from Chipotle School Street online?
You can order online via the Chipotle app or through their website at https://order.chipotle.com/.
What type of food does Chipotle Mexican Grill specialize in?
Chipotle is a fast-casual restaurant offering customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle School Street accept credit cards and gift cards?
Yes, they offer services including credit card payments and gift cards.
Is Chipotle School Street LGBTQ-friendly?
Yes, the location welcomes LGBTQ customers.
What are some nearby attractions customers can visit before or after dining at Chipotle School Street?
Customers can visit the Boston Irish Famine Memorial and Historic Boston Inc., both notable landmarks close to Chipotle.
Are there other dining options near Chipotle School Street?
Yes, nearby dining options include Dig Inn (American/Vegetarian), Luke's Lobster (Seafood/American), Sweetgreen (Salad Bar/Vegetarian), and Chicken And Rice Guys (Halal/Fast Food).
Can public transit users easily find Chipotle School Street?
Yes, Chipotle is accessible near various downtown Boston landmarks and services, making it easy for transit users to find the restaurant.