Business Details
About
Mexican Restaurant
Chipotle School Street is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.6
1,472 reviews
5 stars
605
4 stars
336
3 stars
164
2 stars
105
1 star
262
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and ignored.
Food Quality
Customers reported inconsistent food quality, including issues with portion sizes, over-salting, and even finding foreign objects in their meals.
Cleanliness
The restaurant was frequently described as dirty, with complaints about unsanitary conditions in both the dining area and food preparation areas.
Atmosphere
Many customers noted the loud music and cramped conditions, making it uncomfortable to dine in.
Order Accuracy
Several reviews mentioned incorrect orders and poor communication from staff, leading to frustration among customers.
- MSMatthew Shields4 days ago2.0Not sure if they got new ownership or not but holy slop bowl
- SASarah AbreuJan 2, 20261.0super rude staff
- AAAADec 28, 20251.0Its 840PM December 28 2025, I purchased a bowl and 3 tacos. Before I pay, she tells me its only to go. I can't eat in the upstairs, but they close at 11 PM. Never again.
- NMNada MDec 28, 20251.0Rude employees. They treat customers so bad and always give attitude and bad look. When u ask for extra ingredients, they act like we ask them for free food or something
- MBMichelle BDec 3, 20255.0When will you be reopening?
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill on School Street in Boston?
Chipotle School Street is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Boston?
Chipotle is located at 283 Washington St, Suffolk, Boston, MA 02108, across from Old South Meeting House.
Does Chipotle School Street offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I order food from Chipotle School Street online?
You can order online via the Chipotle app or through their website at https://order.chipotle.com/.
What type of food does Chipotle Mexican Grill specialize in?
Chipotle is a fast-casual restaurant offering customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Does Chipotle School Street accept credit cards and gift cards?
Yes, they offer services including credit card payments and gift cards.
Is Chipotle School Street LGBTQ-friendly?
Yes, the location welcomes LGBTQ customers.
What are some nearby attractions customers can visit before or after dining at Chipotle School Street?
Customers can visit the Boston Irish Famine Memorial and Historic Boston Inc., both notable landmarks close to Chipotle.
Are there other dining options near Chipotle School Street?
Yes, nearby dining options include Dig Inn (American/Vegetarian), Luke's Lobster (Seafood/American), Sweetgreen (Salad Bar/Vegetarian), and Chicken And Rice Guys (Halal/Fast Food).
Can public transit users easily find Chipotle School Street?
Yes, Chipotle is accessible near various downtown Boston landmarks and services, making it easy for transit users to find the restaurant.