Charleys Cheesesteaks

4.2
555 reviews

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
350 Longwood Ave., Boston, MA
02115, United States

Hours

Reviews

4.1
401 reviews
5 stars
190
4 stars
115
3 stars
54
2 stars
17
1 star
25

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported mixed experiences with food quality, with some enjoying the cheesesteaks and fries, while others found issues like hair in food and poor handling practices.

Service Issues

Numerous reviews highlighted poor customer service, including rudeness from staff and long wait times.

Cleanliness Concerns

Several customers expressed concerns about cleanliness, particularly regarding food handling practices.

Pricing

Many customers felt the prices were high for the portion sizes, with some noting that the value did not meet expectations.
  • KV
    Katrina Vaughan
    Dec 3, 2025
    1.0
    Found hair in my food absolutely disgusting 🤮 meaning they do not regulate there staff and wearing hair nets or making good quality food. I am pregnant with twins and just ate contaminated food. Horrible business. Awful and dirty workplace.
  • PL
    Preston Long
    Oct 22, 2025
    2.0
    I get yall are busy but being unnecessarily rude to me and my mother today was ridiculous

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular operating hours for Charleys Cheesesteaks at Longwood Galleria?

Charleys Cheesesteaks is open Monday through Saturday from 9:00 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM.

Is Charleys Cheesesteaks open for delivery or takeout services?

No, Charleys Cheesesteaks at Longwood Galleria does not offer delivery, takeout, or drive-through services as all these services are closed.