Customers reported a mix of exceptional and poor service experiences, with some staff being praised for their friendliness and attentiveness, while others were noted for being rude or unhelpful.
Food Quality
The food received generally positive feedback for being delicious and flavorful, although there were complaints about portion sizes and food safety issues.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and concerns about health code violations.
Order Accuracy
Many customers experienced problems with order accuracy, particularly with online orders, leading to frustration.
Staff Recognition
Specific staff members, such as Teetee, Martinho, and Michael, were frequently mentioned positively for their exceptional service.
NH
noah hall
3 days ago
1.0
I usually really like cava but avoid this location. I couldn't eat most of my bowl because the lentils were hard as rocks, the soda machine sprayed wildly soaking my jacket and the staff is rude.
TH
Terrell H
Nov 13, 2025
2.0
Place a order online Waited like 40 minutes for a kid bowel, the workers act like they don’t care Continue to make other food after I’ve stated that I’ve been waiting for 30 minutes, then I asked to place a order as a walk in cus they was taking to long, & still told me I had to wait, I won’t be back no time soon, what’s the point of placing a order online to still wait I could of just walk in .
KC
Kelly . C
Nov 4, 2025
1.0
At 10:45 pm 11/4/2025, I went to pick up a Too Good To Go order. The pick up time was 10:45-11 pm and there was a woman and two taller men working. When I walked in, I was immediately shut down by a lady because I came in “after” they closed. She expressed to me that I shouldn’t have been in there because the door was supposed to be locked. I attempted to explain myself and she refused to let me.
AZ
Andy ZN
Nov 4, 2025
3.0
I ordered online, but my order wasn't ready at the scheduled pickup time. I waited 30 minutes past the pickup time, and it still wasn't ready. It seemed to be due to staffing issues. The person at the register was also responsible for filling online orders, but they couldn't keep up because they were busy processing transactions for in-store customers. There were two other staff members helping with the in-store line, and one of them could have been spared to handle online orders while the other continued assisting the line. The person at the register could have then helped with online orders once they finished ringing everyone out. I ended up not getting my order. I'm hoping for a refund or store credit.
Update: Customer support online was able to issue a refund. They were understanding and prompt on addressing the issue
EE
Evdokia Efthymiou
Nov 3, 2025
2.0
The stuff was AWFULLY RUDE from the beginning, for no reason at all and we got really upset with that.
The food was so mediocre, it wasn't worth the money. We tasted the Greek salad bowl (which had nothing to do with the traditional Greek salad and I know that because I am Greek) and the falafel.
CAVA is a fast-casual Mediterranean restaurant offering customizable greens + grains bowls, salads, and pitas.
Where is CAVA located?
CAVA is located at 1346 Boylston Street, Boston, MA 02215, USA.
What are CAVA's usual business hours?
CAVA is open daily from 10:30 AM to 11:00 PM.
Does CAVA offer delivery and online ordering?
Yes, you can order online for delivery through https://cava.com/ and https://order.cava.com/stores.
Which payment methods are accepted at CAVA?
CAVA accepts American Express, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the CAVA location wheelchair accessible?
Yes, CAVA has a wheelchair accessible entrance, seating, and restroom, though there is no wheelchair accessible parking.
Does CAVA welcome families and children?
Yes, CAVA welcomes families and children and also offers a children's menu.
What are some nearby restaurants to CAVA where I can explore different dining options?
Nearby restaurants include Bennett's Sandwich Shop (American), Oath Pizza (pizza), Eventide Fenway (seafood), Basho Japanese Brasserie (Japanese), and Burger King (fast food).
Where can I find nearby health services or pharmacies near CAVA?
Near CAVA, you can find Fenway Community Health Center for pharmacy and medical services, Fenway Health for family practice, and the Center for Population Research in LGBT Health for community services.
What nearby amenities can I visit close to CAVA for shopping or relaxation?
Nearby amenities include Sephora for beauty supplies, Lovesac for furniture, and Starbucks for coffee and drinks. You can also visit Target Boston Fenway for department and home goods shopping.