While many customers enjoyed the food, there were several complaints about poor quality, including dry or poorly prepared items.
Customer Service
The staff received mixed reviews; many praised their friendliness and attentiveness, while others reported rude or unprofessional behavior.
Order Accuracy
Numerous customers experienced issues with missing items in their orders, both for takeout and delivery.
Cleanliness
Some customers noted that the restaurant could improve its cleanliness, particularly in the outdoor seating area and drink station.
Atmosphere
The ambience was generally appreciated, with many customers enjoying the environment and vibe of the location.
AP
Aimee Perez
2 days ago
5.0
El mejoorrr spot para comer rápido y bueno!! El servicio es rapidísimo y el staff es lo mejor!! Vine a las 5 (diría que las personas de esa tanda) y todos me trataron como reina en especial Francisca!!!!! Los dominicanos nunca fallan LOS MEJORES
NT
natalia teran
2 days ago
4.0
From the moment I walked in, the vibe was welcoming and lively bright lights, a clean, modern layout, and a menu that screams healthy comfort.
The staff were on point from start to finish.
Francisca, the manager, greeted us with a warm smile and checked in midway through the meal to ensure everything was to our liking. Her attentiveness and genuine hospitality made the experience feel personal, not rushed.
JJ
JOMARGOD1247
4 days ago
5.0
The service here is very amazing they treat there customers very fairly and with respect. Everytime you come in they ask how your doing and overall the place is filled with good people and energy and I would definitely recommend.
KR
Kiara Reverol
Nov 6, 2025
5.0
⭐️⭐️⭐️⭐️⭐️
Incredible service & energy!
I had such a great experience at CAVA in Copley today! The food was fresh and delicious as always, but what really made my day was the amazing energy of Francisca, the manager. 🌟 She was kind, attentive, and truly went above and beyond to make sure everything was perfect. You can tell she genuinely cares about the customers and the atmosphere she creates, it’s rare to find that kind of positive, authentic vibe.
Thank you, Francisca, for making my lunch so special today! I’ll definitely be back soon. 💛
GS
Gia Saunders
Nov 4, 2025
2.0
The staff in here are very rude. I always assume it’s just someone having a bad day but they must’ve all been having a bad day. Act like the foods coming out of their paycheck even though I state multiple times I’ll pay for anything extra. She slid my bowl over to me so aggressively it nearly fell off the counter. I’ve never written a review on a restaurant but the attitude in here was crazy I had to warn yall.
CAVA serves fast-casual Mediterranean food with customizable greens + grains bowls, salads, and pitas.
Where is CAVA located?
CAVA is located at 669 Boylston Street, Boston, MA 02116, USA.
What are the operating hours of CAVA?
CAVA is open every day from 10:30 AM to 11:00 PM, but it is closed on November 27, December 24, and December 25, 2025.
Does CAVA offer delivery and takeout services?
Yes, CAVA offers both delivery and takeout services.
Which payment methods are accepted at CAVA?
CAVA accepts American Express, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does CAVA have options for vegetarians and children?
Yes, CAVA serves vegetarian options and has a children's menu.
Is CAVA wheelchair accessible?
CAVA has a wheelchair accessible entrance and seating, but it does not have wheelchair accessible parking or restrooms.
How can I order from CAVA via a mobile app?
You can order from CAVA using their Android app available on Google Play and their iOS app available on the Apple App Store.
What nearby health and wellness places can I visit before or after dining at CAVA?
Nearby you can visit Boston Acupuncture Oasis for acupuncture services, Back Bay Health for chiropractic and nutrition services, or Pacer Physical Therapy for physical therapy.
Are there any nearby restaurants or cafes close to CAVA?
Yes, nearby eateries include B.GOOD for health-focused fast food, Sakabayashi Sushi Tavern for Japanese cuisine, Sweetgreen for salads and vegetarian options, and Cafe Landwer - Boylston St for cafe offerings.
Which nearby locations can help customers find CAVA more easily?
The nearby Boston Marathon Finish Line and Charlesmark Hotel can serve as landmarks when finding CAVA at 669 Boylston Street.