Customer experiences with staff were mixed, with some praising their friendliness and attentiveness, while others reported rudeness and inattentiveness.
Food Quality
While many customers enjoyed the food and found it fresh and delicious, several reviews highlighted issues with portion sizes and food quality, including complaints about oily dishes and missing ingredients.
Service Efficiency
Numerous reviews indicated problems with order accuracy and timeliness, particularly with takeout orders, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences, particularly praising specific staff members for their exceptional service and creating a welcoming atmosphere.
MG
Marcus Guidry
2 days ago
5.0
I want to give a special shoutout to Victor. Everytime I come to this establishment and he is there, he greets me with a smile that brightens my day. Upon my most recent visit, I was having a bit of a hard time but his cheerfulness and charisma flipped that all around. My girlfriend and I found that our food tasted so much better just because of the energy he brings to work. He deserves everything!
AD
AARCHII DESAAI
5 days ago
5.0
THE BEST GO -to Food chain in the US.
VS
Vasile Stanescu
Dec 29, 2025
2.0
We were visiting from out of state, and this was our first time at this restaurant. As we moved through the line, staff asked whether we wanted various items, phrasing each question in the same way. When asked if we wanted avocado, there was no indication that this would incur an additional charge. Only after receiving the bill did I realize there was an upcharge. I explained to the manager that I had never been to the restaurant before, had not been informed of the additional cost, and asked whether the charge could be removed. He refused and did not provide an explanation for the refusal. In my view, this reflects a failure of basic customer service.
SS
Sphurthy Satish
Dec 9, 2025
1.0
I usually love cava. But this particular branch has terrible staff. They were extremely rude and they were very stingy with the quantities of everything. It was not worth my money at all. They were also shouting at each other the whole time we were there. We went to celebrate the birthday of a friend and this was a terrible place to do it, because of the staff.
I usually have a bowl that cannot be closed every time I go to cava, because of all the toppings I get. But this time it was barely enough for a meal. The staff did not care about what they were serving nor did they listen to what I was asking for.
The staff ruined Cava for me.
JJ
Joey
Dec 8, 2025
1.0
I already didn’t like this location because the staff has constantly been inattentive while serving: talking to other staff while you’re trying to order, messing up ingredients because they aren’t listening, etc…
That happened again today, but then what threw it over the edge was I got home and found like 5 LONG HAIRS IN MY FOOD!!!
Just go across the street to the one inside the Prudential center, because they’re attentive and clean.
CAVA serves fast-casual Mediterranean food with customizable greens + grains bowls, salads, and pitas.
Where is CAVA located?
CAVA is located at 669 Boylston Street, Boston, MA 02116, USA.
What are the operating hours of CAVA?
CAVA is open every day from 10:30 AM to 11:00 PM, but it is closed on November 27, December 24, and December 25, 2025.
Does CAVA offer delivery and takeout services?
Yes, CAVA offers both delivery and takeout services.
Which payment methods are accepted at CAVA?
CAVA accepts American Express, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does CAVA have options for vegetarians and children?
Yes, CAVA serves vegetarian options and has a children's menu.
Is CAVA wheelchair accessible?
CAVA has a wheelchair accessible entrance and seating, but it does not have wheelchair accessible parking or restrooms.
How can I order from CAVA via a mobile app?
You can order from CAVA using their Android app available on Google Play and their iOS app available on the Apple App Store.
What nearby health and wellness places can I visit before or after dining at CAVA?
Nearby you can visit Boston Acupuncture Oasis for acupuncture services, Back Bay Health for chiropractic and nutrition services, or Pacer Physical Therapy for physical therapy.
Are there any nearby restaurants or cafes close to CAVA?
Yes, nearby eateries include B.GOOD for health-focused fast food, Sakabayashi Sushi Tavern for Japanese cuisine, Sweetgreen for salads and vegetarian options, and Cafe Landwer - Boylston St for cafe offerings.
Which nearby locations can help customers find CAVA more easily?
The nearby Boston Marathon Finish Line and Charlesmark Hotel can serve as landmarks when finding CAVA at 669 Boylston Street.