Ben & Jerry’s

4.2
222 reviews
Ben & Jerry's Boston ice cream shop menu item range, including waffle cones, sundaes, shakes, fresh packed pints, and more!

About

Ice Cream ShopSnack ShopCandy StoreBakeryCatererBen & Jerry's
Head to our Boston ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.

Details

  • TakeoutAvailable
  • Requires appointmentNot available
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Ben & Jerry’s
83 Seaport Boulevard, Boston, MA
02110, United States

Hours

Reviews

4.2
222 reviews
5 stars
131
4 stars
45
3 stars
23
2 stars
8
1 star
15

What are people saying?

AI-generated from recent customer reviews

Ice Cream Quality

Customers generally praised the ice cream for its delicious flavors and generous portions, although some noted issues with melted or stale cones.

Customer Service

Feedback on customer service was mixed; while some staff were described as friendly and helpful, others were reported as rude or overwhelmed, negatively impacting the experience.

Pricing

Many customers found the prices to be high, with some feeling that the value did not match the cost of the ice cream.

Cleanliness and Atmosphere

The cleanliness of the location received mixed reviews, with some customers noting it was unkempt, while others enjoyed the fun and light-hearted atmosphere.
  • RC
    Rojeen Cohan
    Dec 26, 2025
    1.0
    Bad defrost refrozen ice cream. Try Haagen dazs instead
  • UU
    UnBiased
    Aug 3, 2025
    4.0
    Liked all 3 ice-creams we tried - American dream, Strawberry Swirl and cookie dough.
  • JP
    J Patterson
    Aug 1, 2025
    5.0
    Thanks to Uber missing a shake from another restaurant, this gem was down the street from our hotel!!!! Awesome!!!
  • JA
    Justin Aminian
    Jul 16, 2025
    5.0
    Ben & Jerry’s always delivers with great ice cream, but what really stood out today, was not the ice cream, but the energy! I was so impressed by the great energy from Roberto, that I had to leave a review! Roberto made it feel like a local shop, you come in, and you’re happy. That was a great touch. I wanted to tell a manager, but it turned out, Roberto was it. Corporate – if you’re seeing this, Roberto is a great example of what you’re looking for. Thanks for the great experience.

Frequently Asked Questions About Ben & Jerry’s

What kind of ice cream flavors does Ben & Jerry's Boston Seaport offer?

Ben & Jerry's Boston Seaport offers euphoric ice cream flavors just like the first scoops served by Ben and Jerry back in 1978, including non-dairy options, chunks & swirls, and more.

What are the operating hours of Ben & Jerry's Boston Seaport shop?

The shop is open daily from 12:00 PM to 11:00 PM.