Business Details
459 Boston Road, Billerica, MA
01821, United States
Certified by Dunkin' • Feb 08, 2026
(978) 671-4402
Certified by Dunkin' • Feb 08, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 08, 2026
About
Certified by Dunkin' • Feb 08, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Billerica, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 08, 2026
Hours
Certified by Dunkin' • Feb 08, 2026
Reviews
3.7
354 reviews
5 stars
155
4 stars
68
3 stars
51
2 stars
23
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Order Accuracy
Many customers reported issues with order accuracy, frequently receiving incorrect items or incomplete orders.
Food Quality
Several reviews mentioned unsatisfactory food quality, including cold items and poorly prepared food.
Speed of Service
Customers experienced slow service, particularly during busy times, leading to long wait times.
Cleanliness
There were complaints about cleanliness, particularly regarding the restroom and food handling practices.
- IAIngrid AraujoJan 6, 20261.0⭐☆☆☆☆ Very Poor Customer Service I had a very frustrating experience at this Dunkin’. I was ordering drinks and was holding a $100 bill in plain sight the entire time while the cashier was taking my order. Only after everything was made did she say they don’t accept $100 bills. There is no sign, no notice, and no advertising anywhere stating that $100 bills are not accepted. That information should be communicated before completing the order, not after the drinks are already made. This put me in an uncomfortable and unnecessary situation. The cashier was rude and unprofessional about it instead of calmly explaining the policy upfront. If this location doesn’t accept large bills, it needs to be clearly posted or mentioned at the beginning of the transaction. Very disappointing customer service. I expected better.
- DLDylan LoftinNov 8, 20252.0This dunks used to be the best one in the area up until a few weeks ago. It’s gone downhill FAST. Raw bacon on my sandwich, coffee that doesn’t taste right, and the list goes on. If you want dunks, don’t come to Billerica. Your best bet is probably Burlington
- LFLaura FelicioOct 14, 20255.010/10 dunkin always super nice people especially dani she’s so kind.
- CBColton BaraoOct 14, 20251.0I have been going to this location on and off for months. Out of the 1033 dunkin donuts in mass this one has to be one of the worst. I have never gone and had a good experience. I have never had my order be complete. I have never had my full order be correct. I keep trying because of its proximity but if its not the honestly impressively wrong quality of orders, its the incoherent workers who are likely sponsored by the local dispensary that will keep me from returning to this location and drive the extra 5 minutes to the next dunkin.
- ENEric NoetzelOct 11, 20251.0Absolutely the worst dunkins in billerica. 3 remade coffees and raw sandwich same thing every weekend. We have 3 other locations avoid this one.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Billerica, MA?
Dunkin' in Billerica is open Monday through Friday from 3:30 AM to 10:00 PM, and on Saturday and Sunday from 4:30 AM to 10:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both curbside pickup and delivery services.
What are some of the specialty items offered at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order ahead via a mobile app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android.
What new holiday drinks are available at Dunkin'?
During the holiday season, Dunkin' offers the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' has a drive-thru available for convenient service.
Is Wi-Fi available at Dunkin' in Billerica?
Yes, free Wi-Fi is available at this Dunkin' location.
Which nearby places can I visit before or after my Dunkin' visit?
Nearby, you can visit Shield System Car Wash for vehicle cleaning, Supersuds Laundromat for laundry services, and Hyderabad Palace for additional dining options.
Are there convenient banking services close to Dunkin'?
Yes, Santander Bank, Santander Bank ATM, and TD Bank are nearby for your banking needs.
What local shops and services are close to Dunkin' that might be useful?
Close to Dunkin', you can find Jim's Quick Stop for convenience shopping, Walgreens and Rite Aid pharmacies, and beauty services like Fancy Nails & Spa and Bliss Nail Spa.
Brand Certified Facts from Dunkin'
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Certified February 08, 2026Yext Knowledge Graph
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