Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Billerica, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.7
353 reviews
5 stars
154
4 stars
69
3 stars
51
2 stars
23
1 star
56
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service quality are mixed, with some praising friendly staff while others report rude interactions and incorrect orders.
Order Accuracy
Many customers express frustration with frequent order inaccuracies, including missing items and incorrect drink preparations.
Speed of Service
The speed of service is inconsistent, with some customers noting quick service while others report long wait times, especially during busy hours.
Cleanliness
Several reviews mention cleanliness issues, particularly with food handling and restroom conditions.
Overall Experience
Overall, the location has a mix of loyal customers who appreciate the service and those who have had negative experiences, leading to a polarized perception.
- DLDylan LoftinNov 8, 20252.0This dunks used to be the best one in the area up until a few weeks ago. It’s gone downhill FAST. Raw bacon on my sandwich, coffee that doesn’t taste right, and the list goes on. If you want dunks, don’t come to Billerica. Your best bet is probably Burlington
- LFLaura FelicioOct 14, 20255.010/10 dunkin always super nice people especially dani she’s so kind.
- CBColton BaraoOct 14, 20251.0I have been going to this location on and off for months. Out of the 1033 dunkin donuts in mass this one has to be one of the worst. I have never gone and had a good experience. I have never had my order be complete. I have never had my full order be correct. I keep trying because of its proximity but if its not the honestly impressively wrong quality of orders, its the incoherent workers who are likely sponsored by the local dispensary that will keep me from returning to this location and drive the extra 5 minutes to the next dunkin.
- ENEric NoetzelOct 11, 20251.0Absolutely the worst dunkins in billerica. 3 remade coffees and raw sandwich same thing every weekend. We have 3 other locations avoid this one.
- SLStephen ListonOct 5, 20255.0In and out
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Billerica, MA?
Dunkin' in Billerica is open Monday through Friday from 3:30 AM to 10:00 PM, and on Saturday and Sunday from 4:30 AM to 10:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both curbside pickup and delivery services.
What are some of the specialty items offered at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea.
Can I order ahead via a mobile app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android.
What new holiday drinks are available at Dunkin'?
During the holiday season, Dunkin' offers the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' has a drive-thru available for convenient service.
Is Wi-Fi available at Dunkin' in Billerica?
Yes, free Wi-Fi is available at this Dunkin' location.
Which nearby places can I visit before or after my Dunkin' visit?
Nearby, you can visit Shield System Car Wash for vehicle cleaning, Supersuds Laundromat for laundry services, and Hyderabad Palace for additional dining options.
Are there convenient banking services close to Dunkin'?
Yes, Santander Bank, Santander Bank ATM, and TD Bank are nearby for your banking needs.
What local shops and services are close to Dunkin' that might be useful?
Close to Dunkin', you can find Jim's Quick Stop for convenience shopping, Walgreens and Rite Aid pharmacies, and beauty services like Fancy Nails & Spa and Bliss Nail Spa.