Domino's Pizza

3.5
253 reviews

About

Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantFast Food Restaurant
Looking for great pizza in Billerica? At Domino’s, we’re passionate about bringing you the best pizza experience, whether you're carrying out or ordering pizza delivery. Whether you’re craving thin, foldable New York Style pizza or a thick, Handmade Pan pizza, Domino’s has you covered. Or try our delicious, cheesy Parmesan Stuffed Crust pizza today! We offer more than just mouthwatering pizza—dishes like our fan-favorite mac and cheese, salads, pasta, and chicken wings will satisfy all your needs. We’ll give you great value with our unbeatable deals, making it easy to enjoy more for less. Wherever you are, the Domino's pizza near you is here to satisfy your cravings with taste and quality. Order from 729 Boston Rd .

Location

Domino's Pizza
729 Boston Rd, Billerica, MA
01821, United States

Hours

Reviews

3.5
253 reviews
5 stars
127
4 stars
29
3 stars
12
2 stars
14
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude interactions with management and unresponsive staff.

Food Quality

Many customers reported issues with food quality, including cold, stale, or improperly prepared items.

Delivery Issues

Frequent complaints about delayed deliveries, incorrect orders, and lack of communication regarding order status.

Staff Performance

While some reviews praised friendly and accommodating staff, others noted understaffing leading to poor service.

Consistency

Overall, the experience varied greatly, with some customers enjoying their meals while others had significant issues.
  • KK
    Kara
    3 days ago
    1.0
    The manager was so rude to my mother. She tried ordering us food and the delivery was taking longer than usual. She called the store and was nice about it, just asking for an update. But then she had to call a second and third time. We waited for over an hour and when she complained about it, the manager she spoke with on the phone did absolutely nothing. Mentioned something about not enough drivers, which is understandable. Issue isn’t with the driver at all. The way this guy spoke on the phone is ridiculous. The fact that when we called the third time as it got delivered (cold by the way), his response was “at least you got the order”, yeah not cool.
  • BM
    bruce macneil
    Sep 16, 2025
    1.0
    So we got 4 pizzas for 9 people on Saturday and now 8 out of the nine including me developed horrible food poisoning a day later. Worst experience of my life. I used to go to this dominoes all the time but now I’ll never order dominoes from anywhere ever again. Absolutely disgraceful.
  • CM
    Cassidy Markert
    Sep 3, 2025
    1.0
    I am extremely disappointed with my experience. Not only was my food marked as “delivered” when it absolutely was not, but the driver dropped it off at Cannabis Collective—which isn’t even close to my house. That is completely unacceptable. On top of that, when I reached out to customer service, the representative was dismissive and downright rude instead of helping me resolve the issue. As a paying customer, the bare minimum I expect is to have my order delivered to the correct address and to be treated with respect when there’s a problem. Instead, I was left without the food I paid for, wasting both my time and money. This level of service is unprofessional, frustrating, and needs to be addressed immediately.
  • CT
    Cindy Tyler
    Aug 27, 2025
    4.0
    The pizza was a little dry. Almost like they made it early and kept it under heat lamps. The tater tots with cheese and bacon was good.
  • PP
    Punam Patel
    Aug 25, 2025
    5.0
    Super quick and friendly staff

Frequently Asked Questions About Domino's Pizza

What are the delivery hours for Domino's Pizza in Billerica?

Delivery is available Monday through Thursday and Sunday from 10:30 AM to midnight, and on Friday and Saturday from 10:30 AM to 1:00 AM.

Can I order pizza for both pickup and delivery at this Domino's location?

Yes, Domino's Pizza in Billerica offers curbside pickup, delivery, and no-contact delivery services.