Business Details
About
Mexican Restaurant
Chipotle Billerica is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
571 reviews
5 stars
216
4 stars
113
3 stars
46
2 stars
54
1 star
142
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and disorganization.
Portion Sizes
There are numerous complaints about inconsistent and small portion sizes, especially when ordering online or for takeout.
Cleanliness
The location is often described as dirty, with unclean dining areas and food preparation spaces, leading to customer dissatisfaction.
Food Quality
Feedback indicates a mix of experiences with food quality, with some customers enjoying their meals while others reported stale or poorly prepared food.
Management Issues
Several reviews mention ineffective management and staffing problems, contributing to the overall negative experience.
- BLBrian Lehane2 days ago2.0This place is a disaster Always missing items when you pick it up. Like constant
- AAAmes5 days ago1.0Do yourself a favor, go to MEXICA instead. There's one in Tewksbury and another one in Billerica, and they're half the price.
- AEAl ex5 days ago1.0They couldn't get my $25 gift card to work, which I had just gotten for Christmas and had never used yet, so I left very hungry and very unhappy, and the burrito bowl that they had made for me went in the garbage which is sad, unless they just deconstructed it back in with their other ingredients which is gross. If I had the money, I would've just gone to MEXICA instead. They're half the price, and there is one in Billerica and another one in Tewksbury.
- HKHELLO KITTERJan 3, 20261.0This location needs serious oversight. I went in at 10:30 PM (still open) and they were already completely packed up and cleaning. Rice, beans, everything was removed from the heating stations like they were closing early. On top of that, there was a cleaning bucket out and around the food area, which is absolutely disgusting and a huge health concern. After working for hours, I was starving and looking forward to a meal, only to be turned away in the most unprofessional way. I had to drive to another Chipotle just to eat. This isn’t the first bad experience here either — clearly judging by other reviews, this is a pattern. If you’re open, serve food safely until closing time. If not, lock the doors. This place feels unsanitary, poorly managed, and honestly should be inspected. Do better.
- KHKarima HerdDec 11, 20255.0They fill their burritos to the max and they're still wrapped really well! Idk how they do it :)
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Billerica serve?
Chipotle Billerica offers customizable Mexican fast-casual menu options including burritos, bowls, quesadillas, tacos, and salads made with wholesome, responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 199 Boston Rd, Billerica?
Chipotle Billerica is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Billerica offer pickup and delivery services?
Yes, customers can choose in-store pickup or delivery for their orders.
Which payment methods are accepted at Chipotle Mexican Grill in Billerica?
Chipotle Billerica accepts credit cards and offers gift cards for purchases.
How can I order food online from Chipotle Mexican Grill in Billerica?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
Is Chipotle Mexican Grill in Billerica LGBTQ friendly?
Yes, Chipotle Billerica welcomes LGBTQ customers.
Are there any nearby restaurants I might visit before or after eating at Chipotle Billerica?
Nearby eateries include Papa Gino's for pizza, MOOYAH Burgers, Fries & Shakes for burgers and ice cream, and 7 Nana Japanese Steakhouse offering sushi and steakhouse dishes.
If I need grooming services near Chipotle Billerica, which places are close by?
Supercuts barber and hair salon, as well as Golden Nails beauty and nail salon, are located nearby for your grooming needs.
Where can I find pharmacies and medical services near Chipotle Mexican Grill in Billerica?
CVS Pharmacy and health providers like Pioneer Dental and Joshi Medical are conveniently nearby for medical and pharmaceutical needs.
Are there convenient banking or shipping services near Chipotle Billerica?
Yes, several nearby locations provide these services including UPS Access Point, USPS, Hanscom Federal Credit Union, Santander Bank ATM, and Bank of America ATM.