Business Details
About
Mexican Restaurant
Chipotle Billerica is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.4
563 reviews
5 stars
215
4 stars
113
3 stars
46
2 stars
52
1 star
137
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers reported inconsistent and often small portion sizes, especially for online orders.
Cleanliness
Numerous reviews highlighted poor cleanliness in both the dining and food preparation areas.
Staff Attitude
Feedback indicated that staff members often appeared disinterested or rude, impacting the overall customer experience.
Service Quality
Customers frequently experienced issues with order accuracy and slow service, particularly during busy times.
Food Quality
There were mixed reviews on food quality, with some praising freshness while others reported stale or poorly prepared items.
- JCJorge CostaNov 11, 20253.0It was ok.
- HAHassan AliOct 18, 20253.0I frequently visit here for lunch and it’s been my go to Chiptole location but recently the portion sizes are less, not sure why
- PTpixel teamSep 28, 20252.0I frequent this Chipotle. Portion sizes are normally good. My take out order today was half the quantity of what I normally get. I tried calling to tell them that and the automated machine wouldn't put me through. Be prepared to pay full price for half the quantity.
- BOBilly O'BrienSep 5, 20253.0Mexican all day but honestly the food absolutely sucked
- BTBrayden TaylorSep 2, 20254.0(Deleted my old 1 star review to post this updated one) I have to say, this Chipotle has seriously gotten their act together over the past few years. Food is always fresh and hot, store is usually clean and staff is on their game. Portion sizes are also incredible here, quite worth the money. My only complaint is there is one employee there who always seems very grumpy and not happy to be there. She is typically working register, and every time just seems miserable. Kind of kills the positive atmosphere there. Anyway, I spoke with the manager tonight in shock that they still have Honey Chipotle Chicken weeks after other Chipotle locations have gotten rid of it. They said, “I always make sure to keep our special meat option around until the next one arrives.” That alone tells me the store is quite customer focused. That said, make sure to get the chicken while you can! I was told it’ll be gone after September 4th, 2025.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill in Billerica serve?
Chipotle Billerica offers customizable Mexican fast-casual menu options including burritos, bowls, quesadillas, tacos, and salads made with wholesome, responsibly sourced ingredients.
What are the operating hours for Chipotle Mexican Grill at 199 Boston Rd, Billerica?
Chipotle Billerica is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Billerica offer pickup and delivery services?
Yes, customers can choose in-store pickup or delivery for their orders.
Which payment methods are accepted at Chipotle Mexican Grill in Billerica?
Chipotle Billerica accepts credit cards and offers gift cards for purchases.
How can I order food online from Chipotle Mexican Grill in Billerica?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the App Store.
Is Chipotle Mexican Grill in Billerica LGBTQ friendly?
Yes, Chipotle Billerica welcomes LGBTQ customers.
Are there any nearby restaurants I might visit before or after eating at Chipotle Billerica?
Nearby eateries include Papa Gino's for pizza, MOOYAH Burgers, Fries & Shakes for burgers and ice cream, and 7 Nana Japanese Steakhouse offering sushi and steakhouse dishes.
If I need grooming services near Chipotle Billerica, which places are close by?
Supercuts barber and hair salon, as well as Golden Nails beauty and nail salon, are located nearby for your grooming needs.
Where can I find pharmacies and medical services near Chipotle Mexican Grill in Billerica?
CVS Pharmacy and health providers like Pioneer Dental and Joshi Medical are conveniently nearby for medical and pharmaceutical needs.
Are there convenient banking or shipping services near Chipotle Billerica?
Yes, several nearby locations provide these services including UPS Access Point, USPS, Hanscom Federal Credit Union, Santander Bank ATM, and Bank of America ATM.