Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported frequent mistakes with their orders, including missing items and incorrect food.
Customer Service
Many reviews highlighted rude and unhelpful staff, with complaints about poor communication and lack of attention to customers.
Cleanliness
Several customers noted unsanitary conditions, including dirty facilities and unclean food preparation areas.
Speed of Service
Customers expressed frustration with long wait times and slow service, particularly during busy hours.
Food Quality
Feedback indicated inconsistent food quality, with reports of cold or improperly prepared items.
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Nancy Lyman
Feb 13, 2026
5.0
This noteworthy McDonald's provides an excellent experience overall. First, we were made to feel welcome, a simple gesture too often missing at area McDonald's. Second, the unusual furnishings make for a comfortable wait for the table delivery (also unusual!). The surroundings are well suited for leisurely gossiping with friends. And this place, I noticed, seems convenient for wheelchairs throughout. I'll be making this one my go-to McDonald's.
MC
Melchi Cime
Jan 23, 2026
1.0
Second review has to open ur eyes to sum how is it hard to take a simple order, get tht order correct as it shows up on a screen, n to give it to the customer every time I go here it’s always a mis order, or they forgot something, or they rather chat and have laughs, most of them be on phones when taking orders why they never get it right u pull up to the window right there on their phones how is difficult to do a job so easy sit there n take a order that’s ir
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Sophia
Jan 8, 2026
2.0
i asked for 2 mcchickens with just mayo no lettuce and they gave me a mcchicken with js lettuce no mayo and i went back and asked and they gave me a mcchicken with no mayo no lettuce.nd yall were goofing around running around mcdonald’s not rlly paying attention so🥹🥹🙏🏽🤦🏽♀️
CN
Carrie Nash
Aug 31, 2025
1.0
1 star is due to literally ordering take out, quarter pounder with cheese. Started to open the box and literally a fat fat flew out before the box was opened all the way! It startled me but took a picture of the fly on my window. Tried to contact the store on Pleasant Street in Methuen MA but unsuccessful. I had my dog in the car so was uncomfortable going to report and certainly will never eat there again. I reported to corporate and was told I would be contacted but its been almost 2 weeks now. Obviously I don't want anything but hindsight I should have called the board of health.