Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and lack of assistance.
Cleanliness
Customers reported unsanitary conditions, including dirty fryers and unclean bathrooms.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor handling of complaints.
Food Quality
Several reviews mentioned subpar food quality, including cold or stale items and poorly prepared meals.
Management Issues
There were complaints about the lack of effective management and accountability among staff.
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Carrie Nash
Aug 31, 2025
1.0
1 star is due to literally ordering take out, quarter pounder with cheese. Started to open the box and literally a fat fat flew out before the box was opened all the way! It startled me but took a picture of the fly on my window. Tried to contact the store on Pleasant Street in Methuen MA but unsuccessful. I had my dog in the car so was uncomfortable going to report and certainly will never eat there again. I reported to corporate and was told I would be contacted but its been almost 2 weeks now. Obviously I don't want anything but hindsight I should have called the board of health.
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MAE ROTHSCHILD
Aug 20, 2025
1.0
This Mcdonalds is disgusting! I swear the fryer has not been cleaned in ages- the smell of the fries smell horrible! They do not smell like the fries you'd find at other locations. They also don't fill your large soda- I've had moments where i've made them top it off but they just roll their eyes at times. I mean if you order a large soda- it should go up to the top. Not an inch and a half below the top. I can't believe this place is still open. It was so much better when I was growing up.
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Brian Nolasco
Jun 1, 2025
1.0
Manager is just on her phone and when I asked to place an order she walked away and I had to ask an employee. Employees are super nice.