Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Beverly, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers reported inconsistent service, with some praising friendly and efficient staff while others experienced rudeness and long wait times.
Order Accuracy
Multiple reviews highlighted issues with incorrect orders and delays in receiving items, leading to customer frustration.
Staff Attitude
Feedback indicated a mix of positive and negative staff attitudes, with some employees being described as friendly and others as abrasive or unprofessional.
Cleanliness and Maintenance
Several customers noted that the location appeared understaffed and poorly maintained, affecting their overall experience.
Product Quality
While some customers enjoyed the coffee and food, others reported issues with freshness and taste, particularly with specific items.
NN
Nikki
Jan 14, 2026
1.0
I ordered the starlight lemonade. Was do excited to drink it for the first time- Cashier/Woman was just in a bad mood, I paid almost $5 for this drink and she didnt even put the dragonfruit in it. If you are that miserable at your job maybe go elsewhere. Im sick of spending so much money on drinks just for them to make half right
SA
Sedat Aykanat
Nov 6, 2025
5.0
Easily the best latte in town! Smooth texture, perfect temperature, and great presentation.
MW
Marinell Williams
Sep 23, 2025
3.0
Young woman filling orders had airpods in her ears listening to music. Slowed her down, she only had to put the tops on two tall cups of coffee - in between beats to the music. This is not a drive through, there was no line. So, I was young once, someone needs to tell her "take your airpods out" when you are at work.
PS
Phil Stevens
Sep 21, 2025
1.0
The store has gotten absolutely atrocious in the past few weeks. Most of the women in the morning seem to be gone, and the weekend crew is absolutely horrible. Three times now. In the last week I've ordered a coffee In the app, gone to pick it up, and had to remind them 20 to 25 minutes later that I had ordered ahead. People that walk up to the counter should not be getting their coffee before I get the one. I ordered 15 minutes prior. Absolutely gone downhill. Best to avoid this unless you're retired or have all day to hang around.