Dunkin'

3.9
253 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Beverly, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
411 Cabot St, Beverly, MA
01915, United States

Hours

Reviews

3.9
253 reviews
5 stars
122
4 stars
59
3 stars
27
2 stars
14
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly and efficient staff while others experienced slow service and rude behavior.

Order Accuracy

Multiple reviews highlighted issues with order accuracy, including wrong items being served and long wait times for mobile orders.

Staff Attitude

Feedback indicated a mix of positive and negative staff attitudes, with some employees being described as friendly and helpful, while others were noted for being rude or unprofessional.

Cleanliness and Maintenance

Several customers mentioned cleanliness issues and equipment malfunctions, impacting their overall experience.

Product Quality

While many enjoyed the coffee and food, there were complaints about the freshness and quality of certain items, such as burnt coffee and incorrect orders.
  • SA
    Sedat Aykanat
    Nov 6, 2025
    5.0
    Easily the best latte in town! Smooth texture, perfect temperature, and great presentation.
  • MW
    Marinell Williams
    Sep 23, 2025
    3.0
    Young woman filling orders had airpods in her ears listening to music. Slowed her down, she only had to put the tops on two tall cups of coffee - in between beats to the music. This is not a drive through, there was no line. So, I was young once, someone needs to tell her "take your airpods out" when you are at work.
  • PS
    Phil Stevens
    Sep 21, 2025
    1.0
    The store has gotten absolutely atrocious in the past few weeks. Most of the women in the morning seem to be gone, and the weekend crew is absolutely horrible. Three times now. In the last week I've ordered a coffee In the app, gone to pick it up, and had to remind them 20 to 25 minutes later that I had ordered ahead. People that walk up to the counter should not be getting their coffee before I get the one. I ordered 15 minutes prior. Absolutely gone downhill. Best to avoid this unless you're retired or have all day to hang around.
  • KW
    Kriss Walace
    Aug 24, 2025
    5.0
    Very busy if you have the app Order ahead if not you will be waiting

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 411 Cabot St, Beverly, MA?

Dunkin' at 411 Cabot St is open Monday through Saturday from 5:00 AM to 7:00 PM, and Sunday from 6:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.