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Dunkin'

3.9
(257 reviews)

Business Details

411 Cabot St, Beverly, MA
01915, United States
(978) 922-9727
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Beverly, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
411 Cabot St, Beverly, MA
01915, United States

Hours

Reviews

3.9
257 reviews
5 stars
125
4 stars
59
3 stars
27
2 stars
14
1 star
32

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly and efficient staff while others experienced rudeness and long wait times.

Order Accuracy

Multiple reviews highlighted issues with incorrect orders and delays in receiving items, leading to customer frustration.

Staff Attitude

Feedback indicated a mix of positive and negative staff attitudes, with some employees being described as friendly and others as abrasive or unprofessional.

Cleanliness and Maintenance

Several customers noted that the location appeared understaffed and poorly maintained, affecting their overall experience.

Product Quality

While some customers enjoyed the coffee and food, others reported issues with freshness and taste, particularly with specific items.
  • NN
    Nikki
    Jan 14, 2026
    1.0
    I ordered the starlight lemonade. Was do excited to drink it for the first time- Cashier/Woman was just in a bad mood, I paid almost $5 for this drink and she didnt even put the dragonfruit in it. If you are that miserable at your job maybe go elsewhere. Im sick of spending so much money on drinks just for them to make half right
  • SA
    Sedat Aykanat
    Nov 6, 2025
    5.0
    Easily the best latte in town! Smooth texture, perfect temperature, and great presentation.
  • MW
    Marinell Williams
    Sep 23, 2025
    3.0
    Young woman filling orders had airpods in her ears listening to music. Slowed her down, she only had to put the tops on two tall cups of coffee - in between beats to the music. This is not a drive through, there was no line. So, I was young once, someone needs to tell her "take your airpods out" when you are at work.
  • PS
    Phil Stevens
    Sep 21, 2025
    1.0
    The store has gotten absolutely atrocious in the past few weeks. Most of the women in the morning seem to be gone, and the weekend crew is absolutely horrible. Three times now. In the last week I've ordered a coffee In the app, gone to pick it up, and had to remind them 20 to 25 minutes later that I had ordered ahead. People that walk up to the counter should not be getting their coffee before I get the one. I ordered 15 minutes prior. Absolutely gone downhill. Best to avoid this unless you're retired or have all day to hang around.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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