Dunkin'

4.0
304 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Berlin, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
64 River Rd W, Berlin, MA
01503, United States

Hours

Reviews

4.0
304 reviews
5 stars
159
4 stars
58
3 stars
42
2 stars
15
1 star
30

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Service Speed

Customers noted issues with long wait times and minimal staffing during peak hours, although some praised the quick service.

Food Quality

There are complaints about food quality, including cold items and missing orders, but also positive remarks about the freshness of donuts and coffee.

Cleanliness

The cleanliness of the establishment received mixed reviews, with some customers reporting dirty conditions, particularly in the bathrooms.
  • ZB
    Zoe Brooks
    Jan 1, 2026
    1.0
    Literally the rudest employees I’ve ever encountered. I come here several times a week and they are so rude and entitled. I’ve worked at dunks before, it’s not a hard job. Grow up.
  • DE
    Dave Evans
    Dec 20, 2025
    3.0
    I'm writing this review to try to appeal to the massho- I mean residents around the area. Please stop trying to run me over in the parking lot. Otherwise the food here is good and cheap.
  • MK
    Mr J (KillinGuitar)
    Nov 9, 2025
    1.0
    So I’m a frequent customer. Few times a day some days. The second shift person on sundays has patients like a Saint. The crew that opens or is mid day is horrible. The straws are always empty the place is trashed. Having to wait to get our products because the closer has to stop what they are doing to have to refill and stock what should have already been down from the previous shift. Just to make food. We seen first hand the empty bacon containers. The lack of responsibility of the assistant manager is insane. How does she get away with leaving their closer to fail. Unexpectable. The management is supposed to make sure stuff gets done during the shift. Not sit behind the counter on their phones. While the closer is running around trying to do the first shifts jobs. The manager and assistant manager needs to replaced.
  • SC
    Sybil Constable
    Oct 9, 2025
    1.0
    Bathroom was discussing.
  • JM
    Jesse Merrill
    Aug 24, 2025
    3.0
    Long lines, minimal staff

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Berlin, MA?

Dunkin' Berlin, MA, is open Monday to Friday from 4:30 AM to 7:00 PM, and on Saturday and Sunday from 5:00 AM to 7:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.