McDonald's

3.1
844 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
148 N Main St, Belchertown, MA
01007, United States

Hours

Reviews

3.1
844 reviews
5 stars
219
4 stars
175
3 stars
158
2 stars
95
1 star
197

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food.

Service Speed

Many reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.

Food Quality

The quality of food was inconsistent, with some customers receiving cold or poorly prepared items.

Customer Service

Customer service experiences varied widely, with some staff being friendly and helpful, while others were reported as rude or unprofessional.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms.
  • JV
    Jaylyn Valenti
    Sep 28, 2025
    1.0
    This place is so horrible. They always get orders wrong. All the staff are horribly mannered, except for one lady with purple hair. The only reason I’m leaving this review right now is because I literally just ordered a BACON Mc crispy and just got no bacon. Pfft, this place is horrible
  • MJ
    Marcella Jackson
    Sep 21, 2025
    1.0
    I ordered through the app paid and then my husband went to pick it up and they had no record of the order... of course I my email verified I had ordered but he had to pay again in store... I have called several times to speak to someone only to find a full voicemail and no one answers
  • EB
    Elizabeth Botelho
    Aug 28, 2025
    1.0
    The worst toxic food.The sausage burrito was like yellow paste.It was like nothing in it.The worst McDonald's ever.I never usually eat this crap , but when I did it was crap
  • LM
    Layla May
    Aug 21, 2025
    4.0
    Pretty good
  • SC
    Sheila Chapin
    Aug 20, 2025
    1.0
    Decided to use the app to order lunch. I ordered and paid. Went to McDonald's and picked curbside pick up. Message i was there. Said in working on order and will be brought out to you soon. Waiting 30minutes people came and went My order kept saying it will be ready soon. Finally went in and my food was sitting in the pick up thing. I was going to talk to someone and they were all in the back. Took my cold food and left

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Belchertown, MA?

McDonald's in Belchertown, MA is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru operates every day from 5:00 AM to midnight (12:00 AM).