McDonald's

3.2
846 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
148 N Main St, Belchertown, MA
01007, United States

Hours

Reviews

3.2
846 reviews
5 stars
221
4 stars
175
3 stars
158
2 stars
95
1 star
197

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and slow response times.

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Food Quality

The quality of food was inconsistent, with complaints about undercooked items and excessive seasoning.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant and bathrooms.

Speed of Service

Customers frequently noted long wait times, particularly in the drive-thru.
  • SL
    Sara Lea
    Dec 12, 2025
    1.0
    If I could give this place a negitive I would Dakota is by far the worst manager possible does not have any customer service working in the food industry as a general manager my whole life he definitely should not be upholding the name for his company as a franchise you should be ashamed of yourself Come to mcdonalds get a meal that comes with a drink . Because the resturaunts drink machine is down thats the customers fault no accommodation the customer instead of up charge them for a lemonade that cost .5 cents and then made to wait for food for a half hour I would like to speak to someone higher than Dakota
  • KJ
    Katie Jones
    Dec 12, 2025
    5.0
    As advertised
  • JO
    Jeffrey Oldenburg
    Nov 18, 2025
    1.0
    Constantly screw up orders.
  • JV
    Jaylyn Valenti
    Sep 28, 2025
    1.0
    This place is so horrible. They always get orders wrong. All the staff are horribly mannered, except for one lady with purple hair. The only reason I’m leaving this review right now is because I literally just ordered a BACON Mc crispy and just got no bacon. Pfft, this place is horrible
  • MJ
    Marcella Jackson
    Sep 21, 2025
    1.0
    I ordered through the app paid and then my husband went to pick it up and they had no record of the order... of course I my email verified I had ordered but he had to pay again in store... I have called several times to speak to someone only to find a full voicemail and no one answers

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Belchertown, MA?

McDonald's in Belchertown, MA is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru operates every day from 5:00 AM to midnight (12:00 AM).