Subway

Reviews

• WF

  Whit Feather

  Oct 7, 2025
  1.0
  says they’re open till 11 and i drive all the way here to find out they close at 9 :(
• BD

  Barbara Dennis

  Jul 7, 2025
  1.0
  Went in after a bike ride to get a sub. One man being served. Two other workers standing there. Nobody else in the store. I smiled and waited for someone to say something. Nothing. They looked at me. I smiled said “hi” Crickets they stared at me. It was extremely uncomfortable for me to be stared at but not acknowledged that I was there. I don’t need that. So I left. If you can’t acknowledge that a customer walked in, you’re not even busy, two of you are just standing there, then no sorry don’t get my business.
• MM

  momstoltz

  Jul 5, 2025
  1.0
  The rating I gave was purely based on service. The service at this Subway in Ayer, MA is horrible and the reason for the 1 star. The people who work there try, but do not understand or speak English. At first when they began I felt bad for them and sought to be very patient and encouraging believing the difficulties would be short term as they would learn to speak and understand English better. After over a year, it is still very difficult to get a turkey and provolone wrap that is toasted. Every time I come to this location I have problems and the other people who are there at the same time do as well. It is painstaking to place an order. I enjoy Subway and eat at it frequently in various areas of Massachusetts. This Subway is the only one that I have such difficulties at. I try to avoid it now due to the continued problems. I do feel they try when I am there but they need to understand you have to understand customers well to truly give good customer service. If they can't understand them yet, after being there over a year, they need to work on their English when they are not at work. I am not sure if they own it (the lady is there all the time working) or if they just work at it. If they don't own it, the owner needs to get a translator to work there until they can understand and speak English better. Due to a broken fridge and time, I decided to go today. There was an elderly couple in line ahead of me. They ordered meatball subs. They were not warmed up. The elderly lady tried to tell the two behind the counter the problem. Her expectations were appropriate and she tried to be very patient to help them understand. The lady behind the counter sounded like she was complaining to her coworker about the elderly woman. I wanted to say something but bit my tongue. Then it was my turn to order and try to help them understand what I wanted for my order. It is just difficult. No thank you! I regretted going. I bit my tongue while I was there. I will vent here.
• DS

  Debbie Shepherd

  Nov 7, 2017
  2.0
  I went in to order a classic italian for a friend the worker didnt know what was suppose to be on it!
• MJ

  Mark Johansen

  Sep 7, 2017
  4.0
  Courteous employees,

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