Taco Bell / KFC

3.1
755 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 820 Southbridge St. in Auburn. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell / KFC
820 Southbridge St., Auburn, MA
01501, United States

Hours

Reviews

3.1
755 reviews
5 stars
221
4 stars
144
3 stars
118
2 stars
62
1 star
210

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their food orders, including missing items and incorrect modifications.

Service Speed

Numerous reviews highlighted slow service, with long wait times both in the drive-thru and inside the restaurant.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning issues like stale items, incorrect temperatures, and food safety concerns.

Staff Attitude

Several reviews noted poor customer service, including rude behavior from staff and a lack of attention to customer needs.

Cleanliness

Multiple customers commented on the unsanitary conditions of the restaurant, including dirty tables and bathrooms.
  • MS
    Matthew Sylvestre
    Nov 30, 2025
    1.0
    This is the slowest tacobell for all time. Still waiting here for 28 mins. They like to "complete" the order on the computer so their times stay down. This is absolutely ridiculous. I will not come here again.
  • RP
    Rakesh Patel
    Nov 29, 2025
    4.0
    It's a good place, but they always make a mistake in food. I ordered vegetarian food but they put beef instead of beans.
  • NN
    Natalie N
    Nov 12, 2025
    1.0
    I ordered through the drive through, then was instructed to wait out front for my order. It took over 10 minutes, so I went inside to inquire. Not one person spoke to me. Several other customers came in, waited, and then left for the same reason. I had ordered 12 tacos, and after waiting inside for 15 minutes (still unspoken to) they brought me my order, only it was wrong. I was missing 1 taco. I continued to stand there trying to get someone’s attention to let them know. Finally a girl walked by to bring a waiting car outside, their order. When she came back in, I told her. She was extremely rude, and said she would have someone make it. 10 more minutes of waiting, I asked what the progress was, she stated “We are making a lot of orders and I’d have to wait”. 5 minutes later, a young man asked what I was waiting for, I told him, then heard her say “I already told her we would make it”. After another 10 minutes, they finally brought my final taco out. I was standing waiting for a total of 40 minutes. This is terrible! Had I not already paid, I would have left, like so many others did, while I was waiting. The dining room was empty, the drive through was busy, but not busy enough to warrant this extreme wait. They sent every car to wait out front, no orders were fulfilled at the window. I don’t know if this was a staff shortage or poor training. Either way, I absolutely do NOT recommend this location. Definitely check your order before leaving!
  • SS
    Samantha Smalley
    Oct 7, 2025
    2.0
    I just came through the drive-thru for 1 chalupa and got served an enormous mess. I'm not one to leave bad reviews, but come on. Nearly $8 for a cold chalupa, COVERED in sour cream on the outside of the shell and the wrapper too? I know the bar is low for fast food but this is just shameful.
  • DC
    Deirdre C.
    Oct 7, 2025
    1.0
    Twice now I have ordered and paid for a supreme taco but got a regular one (no tomatoes or sour cream). If you are out of these things, fine, but tell the customer and don’t charge them for something they didn’t get. If they weren’t out of the things, then someone needs to actually pay attention to the orders. It is also extremely suspicious that their latest health score is “available on request.” No one hides a good score.

Frequently Asked Questions About Taco Bell / KFC

What are the regular operating hours for the Taco Bell / KFC at 820 Southbridge St., Auburn?

The Taco Bell / KFC is open daily from 9:00 AM to 1:00 AM.

Is there a drive-through service available at this Taco Bell / KFC?

Yes, the drive-through is open daily from 10:00 AM to 10:00 PM.