A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Many customers feel that the prices are consistently high and often overpriced compared to competitors.
Customer Service
There are mixed reviews about staff behavior, with some praising helpful employees while others report rude or unprofessional interactions.
Cleanliness
The store is often described as clean and organized, although some customers have noted issues with dirty conditions and expired products.
Checkout Experience
Customers frequently express frustration with the limited number of open registers and reliance on self-checkout, leading to long wait times.
Product Quality
While some customers appreciate the fresh produce, others report issues with expired or low-quality items.
AR
Augusto Ramirez
Nov 24, 2025
1.0
I've never seen a coinstar full before. Walk all the way there just for that and my bag to break causing coins to fly everywhere. Absolutely inconvenient. And the workers just stood there and looked at me as I picked up the change. I literally had to ask for a bag.
BM
Brock Manlove
Nov 5, 2025
1.0
echoing what everyone else says...overpriced items galore, most of which you can get anywhere else cheaper. also had a terrible experience with the pharmacist one time while very sick and subsequently switched where I get my meds now.
KM
Keith Morris
Nov 2, 2025
4.0
Clean and organized shelves stocked properly. Hire more cashiers and get rid of the self checkout
CH
Chris Hirsch
Oct 26, 2025
1.0
This stop and shop is dirty.
I always find expired dates on food.
MB
Marc Bernard
Oct 11, 2025
5.0
Roy, the distinguished grocery checker, was superior in his role. He was intuitive and courteous. Your organization is fortunate to have him on staff.
He made the tedious experience of checking out, as. brief as possible and quite pleasant.
His bagger, though I failed to note his name, was also excellent.
Thank you Roy and unnamed colleague.