Dunkin'

3.6
225 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Ashland, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
190 Pond St, Ashland, MA
01721, United States

Hours

Reviews

3.6
225 reviews
5 stars
104
4 stars
39
3 stars
19
2 stars
7
1 star
56

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders, including missing items and wrong food.

Customer Service

Many reviews highlighted poor customer service, with staff being rude, dismissive, or unhelpful during interactions.

Speed of Service

Customers frequently mentioned long wait times both in-store and at the drive-thru, often leading to frustration.

Staff Training

Several reviews indicated a lack of proper training among staff, resulting in misunderstandings and mistakes with orders.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions, particularly in the bathrooms.
  • AJ
    admilson junior
    Dec 20, 2025
    1.0
    I don't understand why this place is so bad. Every time I go, my coffee is always bad. I'm going to change my route and go somewhere else.
  • VY
    Venkata Sreekanth Yeddula
    Oct 25, 2025
    1.0
    I placed the order on phone and went through the drive through to pickup. Staff forgot to give me one item from my order. I had to go back again to pick up the item. No sorry nothing, person just handed over the item like nothing happened. This is the first problem. Second, I asked to put bacon on the cheese sandwich and that was not done. So I went back 3rd time. They made another sandwich. Nice, again no sorry nothing. I asked for refund and person was very rude in telling me that they do not give refund for mobile order. This is not acceptable. I had go 3 times for one order. Spoiled my morning. I am never going back to this place again.
  • KK
    Ki
    Oct 16, 2025
    2.0
    Didn't want to write a negative review, but I have gotten the wrong order twice in the past week. The first time, my boyfriend picked up my mobile order for me, so he didn't know it was wrong until he got home and it wasn't what I ordered. The second time, I ordered for delivery because I did not have time to run out before a remote early morning meeting, and yet again I got the wrong sandwich. Both times, my order was correct on the sticker on the bag, but somehow the food inside was not what I ordered. Disappointed because this Dunkin is so close to where I just moved, but I may have to look into a different location.
  • LS
    Luis Santiago
    Jul 16, 2017
    5.0
    Amazing, very clean and expresso machine on point.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Ashland, MA?

Dunkin' in Ashland, MA is open every day from 4:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.