Business Details
About
Grocery StoreStop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Location
Hours
Reviews
3.9
566 reviews
5 stars
226
4 stars
167
3 stars
97
2 stars
34
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were criticized for being unprofessional and unhelpful.
Pricing
Many customers noted that prices are higher than competitors like Market Basket, leading to dissatisfaction.
Store Condition
The store is generally reported as clean and well-stocked, but some customers experienced issues with empty shelves and inadequate staffing.
Checkout Experience
Customers expressed frustration with long wait times at checkout due to understaffing and reliance on self-checkout systems.
- KAKimberly A.Dec 7, 20255.0One of the nicer Stop & Shops
- MCMary Alice CavensNov 29, 20255.0Had an issue with delivery of an instacart order place. Instacart wouldn't resolve the problem. Called the store directly and Brian delivered my order himself within 15 minutes after hanging up with him. Stop &Shop went above and beyond as far as I am concerned
- CDColleen DanielsonNov 23, 20252.0For a place claiming to have lowered prices its still to expensive
- BMBarry MichelNov 21, 20255.0Knife store people are very friendly
- JWJaspar WuOct 14, 20251.0I’ve been a loyal Stop & Shop customer for years and usually have pleasant experiences — especially with the kind ladies at customer service. However, my visit today left me feeling humiliated and discriminated against. Occasionally, Stop & Shop runs promotions on Visa or Mastercard gift cards that allow customers to earn reward points. The store has policy of buying gift card with a $2,000 per-person-per-day limit. I fully respect this rule. Today, my mother and I — who live in different households — each planned to purchase $1,500 in gift cards, well within the policy limit. We also used our own separate credit cards for the purchases. After I completed my transaction, the store manager, Matt Provost, refused to let my mother buy hers. He claimed that because we came to the store together, we should be treated as one person under the limit — even though there is no written policy supporting that. When I asked to see the policy, he couldn’t provide one. To prevent any misunderstanding or concern about fraud, I offered to show our IDs to confirm that we were each using our own credit cards, but he still refused. Instead, he implied that we might be engaging in money laundering, which was completely baseless, offensive, and discriminatory. When I questioned his decision, he said he could “refuse service to anyone without giving a reason.” Even if that’s technically true, this is not how a professional manager should treat customers who are following store policy. As an immigrant and a veteran, I was deeply hurt by this treatment. I left the store feeling disrespected and unfairly targeted. I hope Stop & Shop management investigates this incident seriously and ensures that all customers are treated fairly and respectfully.
Frequently Asked Questions About Stop & Shop
What are the operating hours of Stop & Shop in Andover, MA?
Stop & Shop in Andover is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.
Does Stop & Shop offer delivery services?
Yes, Stop & Shop offers delivery services to its customers.
Can I shop online for pickup or delivery at Stop & Shop?
Yes, customers can shop online for either delivery or pickup at Stop & Shop.
What is the GO Rewards loyalty program at Stop & Shop?
GO Rewards is a loyalty program that provides personalized offers and allows customers to earn points redeemable for gas or groceries.
How does Stop & Shop contribute to fighting hunger in the community?
Stop & Shop supports hunger relief through its School Food Pantry Program, ensuring no student goes to school hungry.
What services are available at Stop & Shop in Andover besides groceries?
Services include Check It!, Peapod, SCAN IT! Mobile, RedBox kiosks, UPromise, A+ Bonus Bucks, Order It!, Coinstar, and Weigh It!.
Where is Stop & Shop located in Andover?
Stop & Shop is located at 209 North Main Street, Andover, MA 01810, USA.
Which grocery stores are competitors to Stop & Shop in Andover?
Competitors include Market Basket, Whole Foods, Wal-Mart Grocery, Wegman’s, and Star Market.
What nearby places can I visit before or after shopping at Stop & Shop?
Nearby places include Andover Beverage Catering, a liquor store and caterer; Raagini Indian Bistro for authentic Indian cuisine; and Planet Fitness for a workout session.
Is there a convenient place to rent movies near Stop & Shop?
Yes, there is a Redbox rental kiosk nearby where you can rent movies conveniently.
Are there any fitness or wellness centers close to Stop & Shop in Andover?
Yes, Planet Fitness and A3 Fitness gyms are close to Stop & Shop, as well as Elements Massage for massage therapy services.