Business Details
About
Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.
Location
Hours
Reviews
3.9
562 reviews
5 stars
223
4 stars
167
3 stars
98
2 stars
33
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unprofessional.
Staffing Issues
Many customers expressed frustration over understaffing, particularly at checkout, leading to long wait times and dissatisfaction.
Store Cleanliness
The store is generally reported as clean and well-stocked, although some customers noted issues with specific areas, such as mold and empty shelves.
Pricing Concerns
Customers frequently mentioned that prices are higher compared to competitors, which affects their shopping decisions.
Product Availability
While some customers appreciated the variety and freshness of products, others noted frequent shortages and limited selections.
- BMBarry Michel3 days ago5.0Knife store people are very friendly
- JWJaspar WuOct 14, 20251.0I’ve been a loyal Stop & Shop customer for years and usually have pleasant experiences — especially with the kind ladies at customer service. However, my visit today left me feeling humiliated and discriminated against. Occasionally, Stop & Shop runs promotions on Visa or Mastercard gift cards that allow customers to earn reward points. The store has policy of buying gift card with a $2,000 per-person-per-day limit. I fully respect this rule. Today, my mother and I — who live in different households — each planned to purchase $1,500 in gift cards, well within the policy limit. We also used our own separate credit cards for the purchases. After I completed my transaction, the store manager, Matt Provost, refused to let my mother buy hers. He claimed that because we came to the store together, we should be treated as one person under the limit — even though there is no written policy supporting that. When I asked to see the policy, he couldn’t provide one. To prevent any misunderstanding or concern about fraud, I offered to show our IDs to confirm that we were each using our own credit cards, but he still refused. Instead, he implied that we might be engaging in money laundering, which was completely baseless, offensive, and discriminatory. When I questioned his decision, he said he could “refuse service to anyone without giving a reason.” Even if that’s technically true, this is not how a professional manager should treat customers who are following store policy. As an immigrant and a veteran, I was deeply hurt by this treatment. I left the store feeling disrespected and unfairly targeted. I hope Stop & Shop management investigates this incident seriously and ensures that all customers are treated fairly and respectfully.
- JWJoshua WardwellAug 22, 20251.0Very shitty
- RMRoss MacKinnonAug 4, 20251.0Minimal staff on Monday. Frequently have no humans at registers. Plan for checkout to take as long as the shopping process. Management please staff correctly. Staff were all helpful and pleasant to deal with.
- BGBig label GuyJul 28, 20251.0Never a cashier that’s open. Only self check out. Stopped going in for this reason and I think many others have as well. Hire employees.
Frequently Asked Questions About Stop & Shop
What are the operating hours of Stop & Shop in Andover, MA?
Stop & Shop in Andover is open from 7:00 AM to 10:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sundays.
Does Stop & Shop offer delivery services?
Yes, Stop & Shop offers delivery services to its customers.
Can I shop online for pickup or delivery at Stop & Shop?
Yes, customers can shop online for either delivery or pickup at Stop & Shop.
What is the GO Rewards loyalty program at Stop & Shop?
GO Rewards is a loyalty program that provides personalized offers and allows customers to earn points redeemable for gas or groceries.
How does Stop & Shop contribute to fighting hunger in the community?
Stop & Shop supports hunger relief through its School Food Pantry Program, ensuring no student goes to school hungry.
What services are available at Stop & Shop in Andover besides groceries?
Services include Check It!, Peapod, SCAN IT! Mobile, RedBox kiosks, UPromise, A+ Bonus Bucks, Order It!, Coinstar, and Weigh It!.
Where is Stop & Shop located in Andover?
Stop & Shop is located at 209 North Main Street, Andover, MA 01810, USA.
Which grocery stores are competitors to Stop & Shop in Andover?
Competitors include Market Basket, Whole Foods, Wal-Mart Grocery, Wegman’s, and Star Market.
What nearby places can I visit before or after shopping at Stop & Shop?
Nearby places include Andover Beverage Catering, a liquor store and caterer; Raagini Indian Bistro for authentic Indian cuisine; and Planet Fitness for a workout session.
Is there a convenient place to rent movies near Stop & Shop?
Yes, there is a Redbox rental kiosk nearby where you can rent movies conveniently.
Are there any fitness or wellness centers close to Stop & Shop in Andover?
Yes, Planet Fitness and A3 Fitness gyms are close to Stop & Shop, as well as Elements Massage for massage therapy services.