Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Amherst, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.1
355 reviews
5 stars
107
4 stars
73
3 stars
40
2 stars
22
1 star
113
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Staffing Issues
Many reviews highlighted understaffing and management problems, leading to delays and disorganization.
Order Accuracy
There were numerous complaints about incorrect orders and inconsistent food quality, with many customers receiving the wrong items.
Customer Experience
Several customers noted a lack of communication and friendliness from staff, contributing to a negative overall experience.
Mixed Reviews
While some customers had positive experiences with specific staff members or items, the overall sentiment leaned towards dissatisfaction.
- TTTatyana Torres3 days ago1.0This is the WORST dunkin ive ever been too, I’ve worked at Dunkin for 3 years and even I know customer service is not supposed to be this way! Even on DoorDash, every single day my order is wrong!
- BCBow ChuongNov 30, 20251.0The lack of expertise and care With food orders is crazy. I say we all go on strike and stop getting dunkin'.Because america cannot run like this
- MVMikayla ValleyNov 28, 20251.0As someone who has worked at dunkin it’s ridiculous that i’m paying for a bagel with cream cheese and then receiving this! It gets to a point where this is just being lazy.
- DDDanny DesmaraisNov 19, 20251.0Possibly one of the most poorly managed Dunkin’s ever. If you decide to do drive thru, you’ll be in line for 20 minutes. If you mobile order for inside pick up you will also wait forever for them to put out your drink, even though the drink was sitting behind the counter for 15 minutes already. Not sure what’s going on in terms of staffing but this place can’t seem to get their act together. Sunderland Dunkin on top.
- RGRyan GageOct 19, 20251.0Go to this Dunkin if you love waiting in line.
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' at 312 College St, Amherst, MA?
Dunkin' is open every day from 5:00 AM to 7:00 PM for dine-in and takeout. Delivery service is available from 6:00 AM to 6:00 PM daily.
Does this Dunkin' location offer delivery and pickup services?
Yes, Dunkin' Amherst offers delivery and curbside pickup services.
Can I place an order ahead of time using a mobile app for faster service?
Yes, customers can order ahead using the Dunkin' mobile app available on iOS and Android for a quick grab-and-go experience.
What types of meals does Dunkin' Amherst serve?
This location serves breakfast, lunch, and brunch offering coffee, espresso, breakfast sandwiches, and donuts.
What new holiday menu items are available at Dunkin' Amherst?
Try the new Cookie Butter Cloud Latte, along with the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, plus the new Berry Sangria Refresher for holiday cheer.
What payment methods does Dunkin' accept?
Dunkin' Amherst accepts credit and debit cards for payments.
Is there a drive-thru available at this Dunkin' location?
Yes, there is a drive-thru available for convenient service at Dunkin' Amherst.
Are there any nearby restaurants where I can eat after visiting Dunkin'?
You can visit nearby places like Subway, Kelly's Restaurant (a diner), and K's Nutrition Cafe for additional dining options after your visit to Dunkin'.
What nearby shopping options are available around Dunkin' Amherst?
Nearby shopping destinations include Amherst Liquors, Innovintage Place (antique and home goods store), and Talon Furniture and Mattress.
How can the nearby Amherst Fitness and Training Longevity gyms complement my visit to Dunkin'?
After enjoying your coffee or breakfast at Dunkin', you can visit Amherst Fitness or Training Longevity gyms nearby for workouts or fitness training to keep active throughout your day.