Dunkin'

3.8
483 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Amesbury, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
80 Macy St, Amesbury, MA
01913, United States

Hours

Reviews

3.8
483 reviews
5 stars
235
4 stars
109
3 stars
42
2 stars
25
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor treatment and lack of empathy from management.

Order Accuracy

Frequent complaints about incorrect orders and items missing from orders, leading to customer frustration.

Wait Times

Long wait times in both drive-thru and in-store, with multiple reviews highlighting delays regardless of the time of day.

Mixed Experiences

While some customers praised specific staff members for their friendliness and service, overall experiences varied widely, with many expressing dissatisfaction.
  • JG
    Josh G
    5 days ago
    1.0
    Rude employees for a mistake they made.
  • BS
    Bailee Schwartz
    Dec 28, 2025
    2.0
    Workers are rude. I am allergic to chocolate chips and I asked for a muffin specifically without chocolate chips and they put the muffin upside down so I can’t see it. Finally I get home and I flip my muffin over and I see chocolate chips.
  • SL
    Shannon Lowell
    Dec 26, 2025
    1.0
    December 22, Pre-ordered a dozen chocolate crullers to be picked up Wednesday, December 24. Asked if I needed to pay when ordered or at pick up. Very nice girl at counter stated when I pick up. Wednesday I go to pick up, a different woman rudely told me they didn't have them. They sold them. Said I was supposed to be there early. I told her there was no time on the order, and I wouldn't have ordered them for early morning as I had to work. She said she'd get the manager... he came out, didn't say anything to me... she repeated that I was supposed to be there, this time she said 11am. I again said, no...I knew I wouldn't be available until afternoon. Again, she RUDELY said, well "they are gone, you were supposed to come early. You can come early tomorrow morning." I needed them Wednesday night.... that's why I ordered them for Wednesday.
  • AC
    Andrew Chace
    Dec 26, 2025
    1.0
    Waited in line for a prolonged period of time and was never acknowledged once until I walked out. Ended up going through drive through for them to mess up my order anyway.
  • KM
    Kim Mitchell
    Dec 6, 2025
    3.0
    I come to this location every day on my way to work and every day I have to check my coffee to see if it's been stirred. How hard is it to stir coffee. How do they expect the driver to risk an accident becuz they couldn't take those last few seconds to stir the coffee. I leave a dollar tip if its stirred. If its not..oh well. If I have finish their job they dont deserve a tip.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Amesbury?

Dunkin' in Amesbury is open 24 hours a day, 7 days a week, for in-store service. Delivery services operate from 4:30 AM to 9:30 PM daily.

Where is the Dunkin' located in Amesbury, MA?

Dunkin' is located at 80 Macy St, Essex, Amesbury, MA 01913, across from Irving Gas.