Dunkin'

3.9
473 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Amesbury, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
80 Macy St, Amesbury, MA
01913, United States

Hours

Reviews

3.9
473 reviews
5 stars
232
4 stars
109
3 stars
41
2 stars
24
1 star
67

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with order accuracy and long wait times, with many expressing frustration over rude staff and poor management.

Staff Performance

While some staff members received praise for their friendliness and efficiency, others were criticized for being rude and unhelpful, leading to inconsistent customer experiences.

Product Quality

Feedback on food and drink quality was mixed; while some customers enjoyed their orders, others reported receiving incorrect or poorly prepared items.

Atmosphere

The location was noted for its cleanliness, but some customers found the atmosphere uninviting and poorly designed, contributing to a negative experience.

Customer Loyalty

Despite the negative experiences, some customers expressed loyalty to the brand, highlighting specific staff members who provided excellent service.
  • TJ
    Thomas Jones
    3 days ago
    1.0
    There’s this young manager who always seems to be focused on sending me to the second window, I understand times but what I don’t understand is why my drink always tastes bad, do better, I used to love this store I don’t recognize anyone anymore
  • KN
    Kathy Nelson
    Nov 7, 2025
    1.0
    I come to this Dunkin donuts every week to get coffee for my client. I said what I wanted slow & loudly & how I wanted it. 1st they charged me too much & 2nd all my coffee's were made all wrong. The girl who tended to me was rude & so was the young male manager. This is the 2nd time I have come to this location with the youg male manager working who got my order wrong & he was very rude. He definitely does not set an example for his workers. This location is in Amesbury MA 😒
  • WR
    Wyland Reed
    Oct 10, 2025
    5.0
    I love stopping by this Dunkin' the coffee always hits the spot, and the staff is usually friendly. special mention to Sarah who works overnight. she makes the late night visits even better. Overall, great service and my fav Dunkin’
  • LM
    Len Mattos
    Oct 6, 2025
    1.0
    they always get the order wrong, maybe they should stop timing them.
  • KK
    KingFrench
    Oct 2, 2025
    5.0
    My favorite spot to get Dunkins, shoutout to Sheena always making my coffee to perfection and with a smile! I recommend everyone comes here 🔥

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Amesbury?

Dunkin' in Amesbury is open 24 hours a day, 7 days a week, for in-store service. Delivery services operate from 4:30 AM to 9:30 PM daily.

Where is the Dunkin' located in Amesbury, MA?

Dunkin' is located at 80 Macy St, Essex, Amesbury, MA 01913, across from Irving Gas.