McDonald's

3.5
842 reviews
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Business Details

868 Suffield Street, Agawam, MA
01001, United States
(413) 786-6863
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
868 Suffield Street, Agawam, MA
01001, United States

Hours

Reviews

3.5
842 reviews
5 stars
296
4 stars
190
3 stars
144
2 stars
71
1 star
141

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely long wait times, poor service, and rude staff, particularly during night hours.

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and unpleasant odors in the dining area and restrooms.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and poor food quality.

Staff Attitude

Several reviews mentioned unprofessional behavior from staff, including swearing and negative attitudes towards customers.

Food Quality

While some customers enjoyed the food, there were consistent complaints about cold, stale, or poorly prepared items.
  • RJ
    Russell Cowles Jr.
    Nov 10, 2025
    4.0
    Good food and friendly customer service
  • JR
    James Randall
    Oct 31, 2025
    2.0
    Fine if you are going through the drive through, will blatantly ignore customers that go in and order at the register, they will look right at you and wait to you give up and leave; this last time 13min and I just gave up and walked out. Company needs to get rid of the drive through timing incentives they give their employees; they disincentivize all the other aspects of good customer service
  • TS
    Tripp Silva
    Oct 24, 2025
    1.0
    The soda was the flat, the sprite was like water. My food took a year to get it and they didn’t even count my nuggeys right. Never come back they lost aura on an another level. Never coming back ever again. The workers were snapping at me. Also the tables were not clean, there was crumbs everywhere no seating for the bros to sit down at.
  • MB
    Mary Bisaillon
    Oct 18, 2025
    1.0
    I’ve never waited for something longer in my life.
  • TK
    Trav Kuffel
    Oct 14, 2025
    1.0
    20 minutes in line at the drive through. No one took our order. This location is fine during the day, but whatever you do, avoid going here at night, especially on the weekends. This place has always been extremely slow at nights, but I’ve finally had enough. This past weekend, I got stuck between cars in the drive through for 20 minutes. I only wanted to get a couple of Happy Meals for my kids. The line never moved. When I finally got to the window to order, the poor girl on the other end couldn’t stop apologizing. She was the only one working there at 9:00 on a Saturday night. She had to run the register and put the food together, completely alone. Such terrible management. I felt terrible for her. I left and went to the location the next town over. We got through the drive through in less than three minutes. Whoever is managing the Agawam location needs to start doing their job.
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Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in Agawam, MA?

McDonald's in Agawam, MA is open from 6:00 AM to 11:00 PM Monday through Friday, and from 6:00 AM to Midnight on Saturday and Sunday.

What time does the McDonald's drive-thru open and close?

The drive-thru at McDonald's in Agawam opens at 6:00 AM and closes at 11:00 PM Monday through Friday, and from 6:00 AM to Midnight on Saturday and Sunday.