Dunkin'

3.8
272 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Agawam, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
152 Silver Street, Agawam, MA
01001, United States

Hours

Reviews

3.8
272 reviews
5 stars
126
4 stars
54
3 stars
35
2 stars
15
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Order Accuracy

Many customers reported frequent issues with incorrect orders and poor attention to detail.

Speed of Service

Numerous reviews highlighted slow service, particularly during busy times, leading to long wait times.

Cleanliness

Some customers noted cleanliness issues at the location, while others mentioned clean bathrooms and a tidy environment.

Product Quality

While some customers enjoyed the food and drinks, others reported dissatisfaction with the quality and preparation of items.
  • MG
    Matt Greene
    Nov 26, 2025
    5.0
    The team at this Dunkin’ is always very kind and friendly. Every time I visit, they treat customers with patience and respect, and my order is always made just right. Consistent service, clean location, and great staff — truly appreciate them!
  • TP
    Tim Polevoy
    Nov 2, 2025
    5.0
    Been very consistent with the caramel swirls at this location. And shoutout to the respectful and kind workers. Go to this one over the one on N Westfield St. World of a difference on the quality of service.
  • RS
    Rose Salzer
    Aug 30, 2025
    4.0
    It's DD!
  • MH
    Mason Hynes
    Aug 13, 2025
    2.0
    I go to Dunkin’ Donuts everyday and never have I been treated like this by a regular worker. Older woman who is there in the mornings everyday just blatantly ignoring me at the window. I tried to scan for points and she just didn’t listen to me. She took my card, ran it, and then once I finally got her attention she got upset that I was trying to scan for points after paying, when it was her fault that I couldn’t do it beforehand. She then opened the window about two minutes later and asked me "why are you still here?" when i hadn't gotten my food or drink yet and my coffee was wrong. I have been to this Dunkin everyday this summer, you would think she would have a little more respect for someone who treats her kindly everyday.
  • RL
    Ruslan Litvak
    Jul 30, 2025
    5.0
    Fantastic Latte

Frequently Asked Questions About Dunkin'

What are the holiday specials available at Dunkin' in Agawam, MA?

Dunkin' is featuring the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher this holiday season.

What are the opening hours for Dunkin' on Silver Street in Agawam?

Dunkin' is open daily from 4:30 AM to 8:00 PM for dine-in and from 5:30 AM to 7:30 PM for delivery.