Dunkin'

3.8
269 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Agawam, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
152 Silver Street, Agawam, MA
01001, United States

Hours

Reviews

3.8
269 reviews
5 stars
124
4 stars
54
3 stars
34
2 stars
15
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders and staff not listening to customer requests.

Staff Attitude

Several customers noted unprofessional behavior and negative attitudes from employees.

Product Quality

While some customers enjoyed the coffee and food, there were complaints about items being stale or not prepared correctly.

Cleanliness

Mixed feedback on cleanliness, with some noting clean bathrooms while others reported unsanitary conditions.
  • TP
    Tim Polevoy
    Nov 2, 2025
    5.0
    Been very consistent with the caramel swirls at this location. And shoutout to the respectful and kind workers. Go to this one over the one on N Westfield St. World of a difference on the quality of service.
  • RS
    Rose Salzer
    Aug 30, 2025
    4.0
    It's DD!
  • MH
    Mason Hynes
    Aug 13, 2025
    2.0
    I go to Dunkin’ Donuts everyday and never have I been treated like this by a regular worker. Older woman who is there in the mornings everyday just blatantly ignoring me at the window. I tried to scan for points and she just didn’t listen to me. She took my card, ran it, and then once I finally got her attention she got upset that I was trying to scan for points after paying, when it was her fault that I couldn’t do it beforehand. She then opened the window about two minutes later and asked me "why are you still here?" when i hadn't gotten my food or drink yet and my coffee was wrong. I have been to this Dunkin everyday this summer, you would think she would have a little more respect for someone who treats her kindly everyday.
  • RL
    Ruslan Litvak
    Jul 30, 2025
    5.0
    Fantastic Latte
  • ZP
    Zeliahna Pica
    Jan 26, 2021
    1.0
    Ordered two coffees and they gave me one. Then was given attitude plus wouldn’t serve me another unless I went back around in the drive thur and waited.

Frequently Asked Questions About Dunkin'

What are the holiday specials available at Dunkin' in Agawam, MA?

Dunkin' is featuring the new Cookie Butter Cloud Latte, the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher this holiday season.

What are the opening hours for Dunkin' on Silver Street in Agawam?

Dunkin' is open daily from 4:30 AM to 8:00 PM for dine-in and from 5:30 AM to 7:30 PM for delivery.