Dunkin'

3.9
405 reviews
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Business Details

389 Main St, Agawam, MA
01001, United States
(413) 786-4828
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Agawam, MA for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
389 Main St, Agawam, MA
01001, United States

Hours

Reviews

3.9
405 reviews
5 stars
211
4 stars
81
3 stars
38
2 stars
17
1 star
58

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong modifications.

Service Speed

Numerous reviews highlighted long wait times, particularly in the drive-thru, with some customers waiting over 20 minutes.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with some customers experiencing dismissive or unprofessional behavior.

Food Quality

Customers noted inconsistent food quality, with complaints about cold items and poorly made drinks.

Cleanliness

Some reviews praised the cleanliness of the location, while others mentioned unsanitary conditions.
  • SN
    Speak NoEvil
    Jan 4, 2026
    1.0
    This place is an absolute joke you tell them you have an allergy and the refuse to make order right. Go to confront the manager who legit goes oh well Go to talk with corporate and they say because it's owned privately they can't do anything If you value your money just go to a gas station
  • IM
    Ianuria M
    Nov 10, 2025
    1.0
    I thought everything was going well until this morning I ordered a matcha and they put coffee in it. The beagle barely had cream cheese in it. That was my last time there for sure.
  • AP
    Andrew Phillips
    Nov 5, 2025
    1.0
    Changed how many points it takes to redeem for a drink. Literally nickel and diming customers anyway they can. What a joke
  • PM
    Pak Man
    Nov 4, 2025
    5.0
    America runs on it
  • MM
    Michael Marano
    Oct 17, 2025
    3.0
    I think everybody knows this so it’s not worth saying but the coffee doesn’t have a lot and that they used to. They don’t have as much coffee as they used to in the coffee. They barely have any specially in the iced coffee, but everybody probably knows that by now, but the thing that people might not recognize is they don’t have that many seasonal drinks anymore. I used to like Dunkin’ Donuts because they just had a bunch of seasonal drinks like some other coffee places but now when you go there, they don’t even when you ask, they don’t have anything on the menu and that the people at the driveway. Don’t even know what you’re asking, which is weird. The only thing they offer is flavor shots. It’s like they don’t know what you’re talking about.
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Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Agawam, MA?

Dunkin' is open daily from 5:00 AM to 9:00 PM in Agawam, MA.

Does Dunkin' in Agawam offer delivery and pickup services?

Yes, this Dunkin' location offers delivery and curbside pickup services.