McDonald's

3.2
615 reviews
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Business Details

2 Commercial St, Adams, MA
01220, United States
(413) 743-4678
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2 Commercial St, Adams, MA
01220, United States

Hours

Reviews

3.2
615 reviews
5 stars
182
4 stars
117
3 stars
123
2 stars
55
1 star
138

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.

Food Quality

Many reviews mentioned cold, poorly prepared, or incorrect food orders, with complaints about undercooked fries and stale items.

Cleanliness

Several customers noted unsanitary conditions in the dining area and restrooms, with reports of dirty tables and blocked facilities.

Efficiency

Customers frequently expressed frustration over slow service, both in the drive-thru and inside the restaurant, often citing long wait times.

Mixed Experiences

While some customers had positive experiences with friendly staff and fresh food, these were overshadowed by the majority of negative feedback.
  • EM
    Elizabeth Montoya
    Oct 30, 2025
    3.0
    It's ok
  • KG
    Karlie Gregoire
    Oct 22, 2025
    1.0
    This meal that I got from McDonald's was pathetic. How hard is it to put a cheeseburger in a box and do it the right way? There was more grease on all of my other food. Then there was contained in the box. Because it was dumped in my bag. Both of my cheeseburgers were dumped in the bag and it is pretty pathetic. On top of that, I had to wait longer than 15 minutes for my food. Also would like to add they were NOT in the middle of a lunch rush, because I was there at 2:10 pm.
  • KH
    Kim Hassenpflug
    Sep 30, 2025
    1.0
    We will not return to this place, very rude people, my husband was in line for breakfast, 2 young women in front of him, did not have enough money, my husband gave them the money after time was spent trying to find the money in their car. Then it was his time to order and was abruptly told by a apparently frustrated manager that breakfast was over!, it was 1025 am The young women got their breakfast
  • TL
    Thomas Lenkowski
    Sep 23, 2025
    4.0
    A very clean McDonald's and the staff was very efficient.
  • TE
    thegrape escape
    Sep 2, 2025
    1.0
    Drive thru employees were just rude grin the very beginning for no reason at all, mind you, there weren't even any other customers at all, so I'd not like they were flustered and overwhelmed from been by busy. No excuse, just rude and bad manners. And maybe if they didn't cut off their costumes while the customers were still speaking, they could hear the full order.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Adams, MA?

McDonald's in Adams, MA is open daily from 5:00 AM to 1:00 AM.

Does this McDonald's location offer drive-through service?

Yes, this McDonald's location offers drive-through service from 5:00 AM to 1:00 AM every day.