Service Speed
Customers frequently reported long wait times and slow service, particularly in the drive-thru and when using the app.
Food Quality
There were numerous complaints about food quality, including cold, stale, or incorrect orders, raising concerns about freshness and preparation.
Staff Attitude
Feedback indicated a mix of friendly and unprofessional staff behavior, with some customers experiencing rude service or inattentiveness.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, suggesting a need for improved order management.
Cleanliness Concerns
Some customers reported unsanitary conditions, including sightings of pests and improper food handling practices.