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Everyone was so incredibly kind and efficient. 10/10 fast food experience and will be back anytime I pass through!
PA
Paul Alex
Mar 18, 2026
5.0
Thank you so much a great place people are awesome and people are respectful and kind to each other, which is an awesome awesome thing to see. They are nice to customers from all backgrounds and all races and the employees are really nice and cordial to people from all backgrounds and all races that’s the sort of world we need we love and respect is to be found and people are nice and kind to everyone and work hard and there’s no drama and everything else. Thank you so much. Love you guys and love the food and drinks as well.
AA
Austin
Feb 9, 2026
2.0
I placed an online order for a Biggie Bag (around $8). The app didn’t give me any option to add sauce, so when I picked it up, I politely asked the employee for a BBQ sauce. She handed it to me without hesitation — great customer service, simple and easy.
Immediately after, the manager confronted her in front of me for not charging me for the sauce.
That was disappointing for a few reasons:
If a customer is spending money on a meal, one sauce shouldn’t be treated like a major loss.
Correcting or disciplining an employee should never happen in front of a customer. It’s unprofessional and undermines the employee.
Charging for basic sauces in the first place feels excessive, especially when the app doesn’t even provide an option to add it during checkout.
The employee did exactly what good customer service looks like — she solved a simple problem quickly and politely. The manager’s reaction was unnecessary and poorly handled.
I hope leadership recognizes employees who try to do right by customers, instead of discouraging them.
DC
David Craft
Jan 30, 2026
5.0
I always have excellent service and great attitudes
TT
Tandemi
Oct 22, 2025
5.0
The people were so nice here. My food took extra long and I was going to cancel my order, but I wasnt mad. They surprised me with the kindness that I didn't expect - and the food tasted even better because of it! They had no idea who i was or how bad of a day I'd had... there are angels working here.
What are the operating hours for Wendy's drive-thru at 109 Thomas Rd., West Monroe, LA?
The drive-thru at this Wendy's location is open daily from 6:30 AM to 1:00 AM.
Is the 109 Thomas Rd. Wendy's location currently open?
Yes, this Wendy's location is open and committed to serving quality food every day.
Does this Wendy's serve breakfast?
Yes, breakfast is served at this Wendy's location. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides through their app or website.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
Can I place an order online or through an app for this Wendy's?
Yes, you can place orders via Wendy's official app or their website at order.wendys.com. The app can be downloaded from the Apple App Store.
How can I contact the Wendy's at 109 Thomas Rd. for questions or feedback?
You can call the location directly at (318) 322-8883, or reach customer care through 888-624-8140. Feedback can also be provided via their Contact page or Customer Satisfaction Survey online.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy's website, mobile app, and in-restaurant posters. You can view this info by selecting menu items and clicking on the 'Nutrition & Allergens' link.
What nearby dining options are available near Wendy's at 109 Thomas Rd.?
Nearby dining options include Captain D's (seafood), McAlister's Deli (salad and sandwiches), and Grandy's (American cuisine). These are great choices if you want variety before or after your visit to Wendy's.
Are there medical facilities near the Wendy's at 109 Thomas Rd. in case of emergencies?
Yes, there are multiple nearby medical centers such as Glenwood Medical Mall, West Monroe Endoscopy, and Northeast Louisiana Cancer Institute that can assist with health needs.
Are there convenient financial services near Wendy’s at 109 Thomas Rd.?
Nearby financial services include Chase ATM and Capital One Bank, which can be useful if you need cash or banking services before or after dining at Wendy's.
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