BL
Brayden LeJeune
Feb 14, 2026
I have been visiting Whataburger locations throughout Texas for the last 10 years and have never once experienced service the way it was at this location.
My order was not taken seriously, and once I gave my request, her response was, “You done?”
I got to the window and made my payment with a $10 bill. She asked me to pull forward. I asked for my change, and she handed me one dollar while playing and talking with the “shift leader,” which is what I overheard her title was. When I grabbed the dollar from her, I looked at her and said, “Is there not any loose change?” She looked at me and said, “We just don’t have it.”
Given it was only two cents, she just thought it was okay not to inform me, I guess.
I told her it was fine and pulled forward. A moment later, someone walked out and said, “Here ya go,” holding up a bag, which had to be mine, so I grabbed it without checking first and pulled around to park. When I put my hand in the bag to grab the burger, it was literally completely unwrapped. The only thing still in the wrapper was the bottom bun. Not to mention, it wasn’t even what I ordered.
When I went back inside to speak with a manager, the shift leader tried to handle it, but I didn’t allow it because I feel that if she had been doing her job in the first place and checking bags before they went out—rather than joking around and possibly being a distraction rather than a leader—I wouldn’t be writing this review.
However, when the manager on duty finally came to the front, his name was David, and he was very understanding and professional. He asked me how I wanted to handle the situation. I simply told him I wanted my money back, and he did not hesitate.
This location definitely needs some attention from HQ.