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Numerous reviews highlighted rude staff and poor customer service experiences, with complaints about staff being unhelpful and dismissive.
Food Quality
Many customers reported issues with food quality, including cold and stale items, as well as incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant and restrooms, raising concerns about hygiene.
Order Accuracy
Frequent complaints about incorrect orders and lack of attention to detail in fulfilling requests were noted.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service during certain visits.
JF
Jami Franklin
Feb 7, 2026
3.0
Music was a little loud
KK
kaelee
Dec 23, 2025
1.0
Complaint – Wendy’s on Pines Road
While I was eating inside the Wendy’s on Pines Road, a man entered the restaurant who was actively bleeding, with blood visibly dripping onto the floor in the dining area. Staff did not address it until I pointed it out and asked them to clean it. I became physically ill due to the unsanitary conditions, threw my food away, and requested a refund. The manager refused, even after I explained I got sick because of the blood exposure. During this interaction, an employee accused me of being racist, stating that if it had been “one of my people” I wouldn’t have said anything. This accusation was inappropriate and unrelated to my concern, which was strictly about health and sanitation. Police were called. When I tried to explain that blood in a dining area is a health hazard and that I was concerned about possible exposure through my belongings, the officer was dismissive, accused me of lying while I was speaking, threatened arrest, and had me barred from the restaurant without a clear explanation. This experience was unacceptable and raises serious concerns about sanitation, professionalism, and customer safety at this location.
SJ
shaymaa jailawi
Dec 23, 2025
1.0
Very rude and zero customer service
IZ
Ivan Zimmerman
Dec 6, 2025
5.0
This place is my favorite place to get fast food.
DB
David Brint
Nov 26, 2025
5.0
Good food, fresh as always. However, if looked like the ketchup dispenser had mold growing inside of it.
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