Service Quality
Customer service experiences varied widely, with some praising friendly and professional staff while others reported rude service and long wait times.
Food Quality
Food quality was inconsistent, with reports of cold, burnt, or incorrect orders, but some customers enjoyed hot and fresh meals.
Speed of Service
Many customers experienced long wait times for their orders, both in the drive-thru and for app orders, leading to frustration.
Cleanliness
Concerns were raised about cleanliness, particularly in the restrooms and parking lot, with some customers finding conditions unacceptable.
Product Availability
Frequent reports of items being out of stock, particularly ice cream and specific menu items, contributed to customer dissatisfaction.