Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Shreveport, LA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 396 Bert Kouns Loop for the ultimate SONIC experience!
Numerous customers reported long wait times, unresponsive staff, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about stale items, incorrect orders, and poor preparation.
Staff Attitude
Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.
Positive Experiences
Despite the negative feedback, some customers praised the food and service at certain times, indicating that experiences can vary.
EC
Emily Cockrell
Jan 3, 2026
1.0
Slow, order is always wrong. Go anywhere else
TL
Terry Lynne
Oct 31, 2025
1.0
Sarcastic staff, ordered in drive through with only 2 cars. We ordered 2 cheeseburger meals, super fast service. We live 5 minutes from this Sonic location. Got home my spouse started eating his burger 1/2 way through eating his burger he threw up. I looked at both burgers and the lettuce, tomato was not fresh and looked like had been scraped off the bottom of cross lake. Drive through wasn’t very busy (2 cars) at all and we should have had fresh lettuce and tomato on our burger, instead we were served a burger that was already made up and been sitting under hot lights for several days. This location hasn’t been serving good food for the past 6-8 months. We just chalked it up as staff/manager issues, now starting to wonder if it’s the owner. With all of the negative reviews out their manager should have stepped up on the staffing. Now just shows owner doesn’t seem to care that much about customers. I never do reviews but this is ridiculous. I don’t want a free meal for being served soggy burgers that made us sick and I don’t want an apology. Don’t ask that I call you either in response to my review, I would like to order an old fashion cheese burger with fresh cheese, lettuce, and tomato from Sonic. Owner step up/clean up your business. Thank you! I believe the public would like fresh burgers.
JJ
J Jones
Oct 14, 2025
1.0
The worst!!! Out of ice-cream, but took my money anyway. Wouldn't give a refund because the order was through the app. No apologies. Had to call for a refund, and the lady on the other end could only apply a gift card to my account. The attitude from the management here was like it was my fault for using the Sonic app.
I have never received such bad service at any Sonic.
There are Sonics everywhere in this area. Pick a different one.
DP
Douglas Palmer
Aug 25, 2025
5.0
Great food great atmosphere
KM
Kayden Meade
Aug 15, 2025
1.0
Didn’t give me 3 of my corn dogs or any marinara sauce after I ordered 20 of them. Hung up in my face when I called and asked how we could fix it. I wish it was illegal to be in the food industry and not be able to follow printed directions on a little white ticket and put it in a bag. I seriously don’t understand. Every time I come here