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Sonic Drive-In

3.9
(1045 reviews)

Business Details

396 Bert Kouns Loop, Shreveport, LA
71106, United States
(318) 671-7442

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Shreveport, LA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 396 Bert Kouns Loop for the ultimate SONIC experience!

Location

Sonic Drive-In
396 Bert Kouns Loop, Shreveport, LA
71106, United States

Hours

Reviews

3.9
1,045 reviews
5 stars
507
4 stars
230
3 stars
133
2 stars
66
1 star
109

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and unresponsive staff, particularly in the drive-thru and ordering stalls.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about stale items, incorrect orders, and poor preparation.

Customer Experience

Several customers noted rude or unprofessional staff interactions, contributing to a negative overall experience.

Positive Feedback

Despite the issues, some customers praised the food when it was prepared correctly and mentioned friendly service at times.
  • CW
    Charles Waters
    Feb 10, 2026
    5.0
    Very busy, food was good, delivered fast, order was exact.
  • EC
    Emily Cockrell
    Jan 3, 2026
    1.0
    Slow, order is always wrong. Go anywhere else
  • TL
    Terry Lynne
    Oct 31, 2025
    1.0
    Sarcastic staff, ordered in drive through with only 2 cars. We ordered 2 cheeseburger meals, super fast service. We live 5 minutes from this Sonic location. Got home my spouse started eating his burger 1/2 way through eating his burger he threw up. I looked at both burgers and the lettuce, tomato was not fresh and looked like had been scraped off the bottom of cross lake. Drive through wasn’t very busy (2 cars) at all and we should have had fresh lettuce and tomato on our burger, instead we were served a burger that was already made up and been sitting under hot lights for several days. This location hasn’t been serving good food for the past 6-8 months. We just chalked it up as staff/manager issues, now starting to wonder if it’s the owner. With all of the negative reviews out their manager should have stepped up on the staffing. Now just shows owner doesn’t seem to care that much about customers. I never do reviews but this is ridiculous. I don’t want a free meal for being served soggy burgers that made us sick and I don’t want an apology. Don’t ask that I call you either in response to my review, I would like to order an old fashion cheese burger with fresh cheese, lettuce, and tomato from Sonic. Owner step up/clean up your business. Thank you! I believe the public would like fresh burgers.
  • JJ
    J Jones
    Oct 14, 2025
    1.0
    The worst!!! Out of ice-cream, but took my money anyway. Wouldn't give a refund because the order was through the app. No apologies. Had to call for a refund, and the lady on the other end could only apply a gift card to my account. The attitude from the management here was like it was my fault for using the Sonic app. I have never received such bad service at any Sonic. There are Sonics everywhere in this area. Pick a different one.

Brand Certified Facts from Sonic Drive-In

This information is certified by Sonic Drive-In and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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