Papa Johns Pizza

Reviews

• SS

  Simone Smith

  Jul 19, 2025
  1.0
  The girls making the pizzas always work hard it's the other ones that work behind the counter playing with their phones playing in their hair ignoring you when you come in closing early even would even look at you at the door and not acknowledge you playing on their phone until they get ready to leave it's really annoying and I wish there was a way to contact the owner because them left in there by themselves the ones that aren't making pizza they don't do anything but play on their phones stare at you weird they don't greet you and they're more than happy to close early and not complete orders I had to pick up at 11:04 and the girl was standing there playing at the counter on her phone when I walked up to the door at exactly 11:00 there was no attempt made to make the order and this is about the 4th or fifth time it's happened I would love to speak to the owner.. they truly don't care about you or your business as an owner I don't know what happened to the guy that used to be in there but they used to work when he was there
• SS

  Shake Shantell

  Jul 11, 2025
  1.0
  Very unprofessional. On the website I put one thing. And they made my Lisa a completely different way. When I asked them to remake it the manager had a terrible attitude and told me they weren’t gonna remake it. But looking at the pizza you could tell they messed up and then tried to cover it with cheese to “fix” it. I then called once I made it home she refused to give me her name and was very disrespectful about it. Even with my 28.99 coupon I still spent $39. There is no reason I paid that much to have a botched pizza AND deal with an attitude with kindly asking about the mistake. THE WEBSITE WAS NOT ACCURATE AS FAR AS TRACKING MY ORDER. WHEN I CALLED TO CHECK THE STATUS THE YOUNG MALE ON SHIFT SIMPLY SAID “it’s waiting on you to pick it up” I REPLIED AND ASKED HIM HOW LONG HAD IT BEEN UP BECAUSE THE WEBSITE WAS NOT WORKING AND HE SAID HE DIDNT KNOW AND HUNG UO IN MY FACE.
• MC

  Maria C

  Jun 6, 2025
  5.0
  They work hard at this store! The gentleman who manages late nights at this store, is a treasure.
• MM

  Marquita Moreland

  Oct 9, 2021
  1.0
  Pizza was gross this time for some reason. Just no flavor. Then they forgot my wings. When I called they said they had no delivery drivers available at this time so I requested a refund. They said they couldn't refund a partial order but could offer 50% off my next order or free wings next time. I said cool. But then I was told I had to make the order within the next week to get the discount. I don't eat pizza several times a week so I that won't work. Why am I given a time frame so short? So now I'm waiting on the manager to bring some wings I don't even want.
• JJ

  JilianMarci

  Oct 8, 2021
  1.0
  I would give 0 stars if I could and still be able to make a review. The papa johns at 9225 MANSFIELD RD.!!!!! Is by far the worst place you could order a pizza from. Management (Manager DERRICK) is literally awful. Why are you working? as a manager at that, at this place you’re clearly miserable at? He was so rude for no reason. I called to report my issues to the store and he did not greet me with a "how may I assist you" he said "what's wrong with you?" As if I'm the problem in this situation. I told him my issues with this order and he had a smart comeback for everything I said. There is a thumb print in my pizza. He said "it's not a thumb print, it's a cheese bubble" a cheese bubble does not go all the way to the crust. I told him it looked like somebody put my pepper in their mouth, chewed it and spit it out. He said "that's the way they come sometimes" I DONT CARE if that's the way "they come" don't put that in my box! Throw it away. The other two were the size of quarters. My pizza wasn't cut, so we had to cut it ourselves. My cheesesticks were missing a topping. He said "my bad I didn't see it" his tone was rude and his attitude was just over all terrible. Food wasn’t up to par and the problem was not resolved. Customer service from this MANAGER is a 0/10

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