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McDonald's

3.3
(1580 reviews)

Business Details

(318) 688-5578
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
395 Bert Kouns Industrial Loop, Shreveport, LA
71106, United States

Hours

Reviews

3.3
1,580 reviews
5 stars
538
4 stars
283
3 stars
271
2 stars
144
1 star
344

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing dissatisfaction with the service they received.

Cleanliness

Multiple customers reported dirty dining areas and restrooms, indicating a lack of proper maintenance and hygiene.

Order Accuracy

Several reviews mentioned issues with incorrect orders, missing items, and confusion during the ordering process, particularly with mobile orders.

Wait Times

Customers frequently complained about long wait times, both in the drive-thru and for in-store orders, suggesting inefficiencies in service.

Food Quality

There were mixed reviews on food quality, with some customers receiving overcooked or unsatisfactory meals, while others found their food acceptable.
  • JJ
    Jared Jagers
    2 days ago
    1.0
    Night shift never puts any salt on the fries on a daily basis and burgers are not wrapped just thrown in the bag
  • MA
    Meysam Alizadeh
    Feb 18, 2026
    1.0
    I was in the restroom at this McDonald’s when one of the employees a man who was very overweight came out of the stall and left the restroom without washing his hands. This is not acceptable.
  • ZM
    Zach Murray
    Feb 13, 2026
    2.0
    I'd skip this one folks. Floor in the restaurant was slippy and dirty. Floor in bathroom was terrible. Food was messier than other locations.
  • KK
    Kristi Kor
    Feb 8, 2026
    2.0
    The staff was very pleasant. Food was fresh and hot. The dining room and bathrooms were very dirty. Maybe a staffing issue but definitely needed attention.
  • SL
    Shannon Leslie
    Jan 17, 2026
    1.0
    My fiancee and I came here last night after ordering through the mobile app. We get to the speaker and nobody answers. After waiting for some time we pull up to the window and this older lady with a braid in her hair asks what we had. She gives us what we had but we were missing half of our food that we payed 20 dollars for. We wait at the window for a bit once again and she opens it up and rudely says “What.” We explain to her that we were missing half of our order and she says she cant do anything and to pull back around. We do that and wait almost another 10 minutes before she comes back, continuing to be SO rude. We show her our order and instead of offering to make it since it was CLEARLY there, she starts getting all snappy saying that it wasnt her problem. We ended up leaving without half of our food. HORRIBLE employees!

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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