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Dairy Queen Grill & Chill

3.9
(791 reviews)
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Business Details

9565 Mansfield Rd, Shreveport, LA
71118-4401, United States
(318) 626-7835
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
9565 Mansfield Rd, Shreveport, LA
71118-4401, United States

Hours

Reviews

3.9
791 reviews
5 stars
405
4 stars
151
3 stars
74
2 stars
54
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service, with staff often appearing uninterested or overwhelmed.

Food Quality

Feedback on food quality was mixed, with some customers enjoying the ice cream and certain menu items, while others complained about cold, bland, or incorrect orders.

Cleanliness

The cleanliness of the restaurant varied, with some reviews praising the cleanliness while others noted unsanitary conditions.

Wait Times

Customers frequently mentioned long wait times for orders, both in the drive-thru and inside the restaurant.

Management Issues

Several reviews highlighted a lack of effective management and leadership, contributing to poor service and operational inefficiencies.
  • AA
    articwolf5489
    6 days ago
    2.0
    The workers at this location (School kids) just joking around and acting up. I wish corporate would get some senior people for management and run a business correctly. Took way to long for my to go order, and it was not busy.
  • RC
    R C
    Jan 27, 2026
    1.0
    Called 4 times before anyone answered and they answered with hello didn't know who or what business it was unprofessional. Arrived at 7:40 and the doors were locked they said they closed at 8:00 so why would they have the inside clised. Rude at drive through
  • DW
    Daniel W
    Dec 30, 2025
    5.0
    Every time I come here it is so good!!!!!!! Everyone is so friendly and I really appreciate this location. I drive 30 minutes just to come to this location because it’s always good… And always remember when you see a bad review, consider the source those are people that typically leave bad reviews for lots of places… This place is so good right on every time please try it…
  • DJ
    Daniel Jackson
    Nov 29, 2025
    1.0
    Food was cold and nasty, I never eat there again cold food and dry really? They should get no star. Drive through person was rude they have two different prices at the drive through then the price, it is 5 dollar difference
  • TH
    Tonconia Hunter
    Nov 19, 2025
    3.0
    Poor customer service. Cleanliness was also an issue.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill serve?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, burgers, and fries as part of their fast-food menu.

What are the opening hours of Dairy Queen Grill & Chill?

The restaurant is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 11:00 PM on Friday and Saturday.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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