Chipotle Mexican Grill

Reviews

• RL

  Ronnie Lammons

  2 days ago
  2.0
  Saw the tv ads and they were impressive talking about freshness . This is an extremely small "restaurant" that has a menu to match . It's sort of a " build your own" meal . I ordered a burrito and the young lady asked what kind of protein I wanted . I replied "chicken" and she dug into a pan that I assumed was full of chicken for the ten dollars that I paid(plus tax) . Got a little more on my burrito and went to sit down . I had intended to eat my lunch thete , but the burrito wrap was so tough that I used a knife and fork for a few minutes , then gave up and took it home for further investigation . Opened the "burrito" and immediately saw that it was rice with a smattering of chicken . Even my cat didn'eat much of ot .
• SA

  sarah adcock

  Jan 6, 2026
  1.0
  I placed an online order for pick up, I walked in and all the employees had an attitude. They were playing rap music over the speakers. Very unprofessional. They gave me the wrong rice, no sour cream, queso, or cheese. Didn’t let me know or anything. I also had to wait an extra few minutes after my designated pickup time. Will never go back to this chipotle, very disappointed.
• JA

  Jessica Anthony

  Jan 3, 2026
  1.0
  The worst service I have ever experienced in my life. I was ordering a burrito for myself and a bowl for my son who was not present. My husband was there placing an order also. The young girl asked if I wanted beans and I told her light beans only on the burrito. I was looking at my phone trying to find what my son wanted on his bowl so I didn’t see her initially go to put beans on the bowl and if I would have I would have stopped her. I then told her only the burrito was supposed to have beans. She then began to rudely REPEATEDLY argue with me that I said I wanted beans on the bowl!!!! Like literally stood there and argued with me!!!!! I couldn’t even believe we were even having that whole conversation. She needs a good lesson on respect and being courteous to customers. She then passed my order to the next girl who was barely any better than her. They rushed us the whole time and didn’t even give us a second to look and see what we wanted. She wasn’t through putting toppings on one thing before she was asking what you wanted on the next. You would have thought we were the biggest inconvenience in the world to ever step foot into that place and they hated their lives or something. I have never been more disrespected at a food establishment in my entire life. 95% of the reviews I’m reading about the Youree Dr. location are HORRIBLE and apparently I’m not the only one who has experienced horrible customer service there. How many bad reviews does corporate need before they realize they have a major problem and actually do something about it????? Also the carne asada sucked and had a bunch of gristle. We spent over $50 on our order and the least the employees could do is show a little common courtesy and customer service. If I could give this place negative stars I would .
• AG

  Amanda Garner

  Dec 16, 2025
  1.0
  I went in today at the Youree Drive location. Customer service was great, but once I made it to my job to eat my food as I was eating, I noticed there was a bug in my lettuce. I tried calling the location, but the prompts did not allow me to go through, and then I went to the chipotle website to customer service and made a report unfortunately, it would not allow me to upload my photos saying it was too big. I am not happy. In fact I am very upset at this moment. Chipotle is one of my favorite places to go after today. I’m not sure if I will be a loyal customer again. I will upload my photos here. Edit: I have already made the report.
• AW

  Abby Winter

  Dec 14, 2025
  1.0
  Surprisingly they were all stocked up before noon this day. I made a visit to this location and it was not busy at all but I felt completely rushed. The lady working the toppings were taking everyone’s topping order while there were 4/5 people ahead needing to be cashed out. (We were still at the protein station asking about our toppings) unable to ask any questions or even see what we were in mood for for the day. It’s almost like the cashier was new maybe and her co worker did not make it any better stacking everyone up. It was so much pressure and they don’t even allow you water cups. So we have to pay for fountain water. Insane! Disappointed!

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