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McDonald's

3.2
(935 reviews)
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Business Details

301 N Service Rd E, Ruston, LA
71270, United States
(318) 255-5621
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Location

McDonald's
301 N Service Rd E, Ruston, LA
71270, United States

Hours

Reviews

3.2
935 reviews
5 stars
275
4 stars
167
3 stars
169
2 stars
103
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially in the drive-thru, with long wait times and orders taking too long to fulfill.

Customer Service

Many reviews highlighted rude and unhelpful staff, with several customers expressing dissatisfaction with the attitude and behavior of employees.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, and poor handling of mobile orders.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and bathrooms, contributing to a negative dining experience.

Food Quality

Feedback on food quality was mixed, with some customers finding it acceptable while others complained about cold or poorly prepared items.
  • KR
    Kiara Rayne
    Feb 15, 2026
    5.0
    Just want to shout out Joslyn (idk if i spelt it right). Most of my interactions at every mcdonald’s are negative, but Joslyn was extremely accommodating, calm and very professional with her demeanor. Joslyn u r made for more than mcdonald’s with that beautiful smile queen!!
  • TM
    Tootie Malone
    Jan 22, 2026
    1.0
    Asked for my burger plain and it had everything on it went back do them to give me a damn beef jerky burger😑😒. Ridiculous but the guy was nice about it and brought me my food to a parking spot.
  • CG
    Cassandra Garza
    Dec 12, 2025
    5.0
    They have there good days and bad days. Some times the orders are missing things.
  • NS
    nick s
    Oct 30, 2025
    1.0
    Slow as snails
  • CC
    Collins
    Oct 12, 2025
    3.0
    It's overpriced junk food that has never gotten any better. It is a good place to grab some food after a night of drinking because being a little intoxicated makes everything taste a little better.
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Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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