Brand Certified
McDonald's
3.0(295 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
1101 N Service Rd E, Ruston, LA
71270, United States
Certified by McDonald's • Mar 01, 2026
(318) 562-5643
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- TakeoutAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.0
295 reviews
5 stars
81
4 stars
55
3 stars
33
2 stars
26
1 star
100
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with long wait times for food orders, often exceeding 30 minutes.
Food Quality
Many reviews mentioned cold, stale, or improperly prepared food, leading to dissatisfaction with the overall dining experience.
Staff Attitude
Numerous customers described staff as rude or disorganized, contributing to a negative atmosphere and poor customer service.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty bathrooms and unsanitary dining areas.
Inconsistent Experience
While some customers praised the food and service, many others reported frequent mistakes with orders and varying quality, indicating inconsistency.
- BBBeau BizriFeb 22, 20261.0Very slow, staff seemed disorganized, waited 20 minutes for food.
- SSSherri SandersonJan 11, 20261.001/11/26 5:40am I went through the drive-thru and sat there 10 minutes never got waited on. I went back around to the drive-thru and sat there for another 10 minutes, never got waited on. I will not go to that McDonald's anymore. The service is no good.
- SDShon DixonJan 11, 20262.0I don't understand why it's so hard to make a proper Filet-O-Fish sandwich. It has a steamed bun, a fried fish patty, half of a slice of cheese, and tartar sauce. Before I order one, I always ask "is your bun steamer working". I ask that because every store I go to is now toasting the buns which gives the sandwich a totally different taste. Since this McDonald's location is new, I figured the bun steamer would be working and the food would be great! When I asked if the bun steamer was working, the cashier replied "yes". So I ordered a Filet-O-Fish sandwich and a medium order of fries. Needless to say, I received a warmed-over fish patty on a toasted bun with cold cheese and tartar sauce. No problem. I took it back and asked to speak to the manager. She responded that the cashier who took my order probably didn't know what a bun steamer was. I then said again, if the bun steamer is not working, I'll just take a Quarter Pounder with Cheese. This time, they served me a freshly-steamed bun with another warmed-over fish patty. Here's my thought: since you have to redo my order, why not cook the fish patty? Back in the day, it only took 4 minutes to fry a fish patty. I waited that long for the steamed bun. Didn't get any fresh fries either. What happened to good customer service? What was the purpose of the manager stepping in if she wasn't going to confirm that my replacement order goes out correctly? 🤦🏾♀️
- JFjay frizzellDec 23, 20251.0Burger was cold and stale.
- JFJacob Y. FinleyDec 6, 20253.0This new restaurant model is depressing. It reminds me of a corporate lobby and it's terrible. No fun colors. Nothing that reminds you of the clown Ronald McDonald.
Frequently Asked Questions About McDonald's
What are the general operating hours of McDonald's in Ruston, LA?
McDonald's in Ruston, LA operates 24 hours every day of the week.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open 24 hours every day, allowing convenient access any time.
When is delivery available from this McDonald's branch?
Delivery is offered daily from 6:00 AM until 2:00 AM, with extended hours until 4:00 AM on Fridays.
Which payment methods are accepted at McDonald's in Ruston?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's have wheelchair accessible features and family-friendly amenities?
Yes, it has wheelchair accessible entrances, seating, and restrooms, includes a children's menu, and provides high chairs.
Can I order food from McDonald's in Ruston using a mobile app?
Yes. You can use the McDonald's App available on iOS and Android for mobile ordering and access to weekly deals.
What services does this McDonald's location offer?
This location offers drive-thru, gift cards, McDelivery, mobile offers, and mobile ordering services.
What nearby restaurants could I visit before or after dining at McDonald's Ruston?
Nearby you can find Ryan's buffet restaurant, McAlister’s Deli sandwich shop, Don Chuy Mexican Restaurant, Logan’s Roadhouse barbecue restaurant, El Jarrito Mexican Grill, and Panda Express for a variety of cuisine options.
Are there nearby places where I can shop or get services around McDonald's in Ruston?
Yes, near McDonald's you can visit Sally Beauty for beauty supplies, Buff City Soap for cosmetics, GameStop (aka Eagle Plaza) for games and entertainment, City Gear for shoes, GNC Live Well for supplements, and Walmart for pharmacy and automotive services.
What nearby locations can help customers find their way to McDonald's in Ruston or provide additional convenience?
McDonald's is near Murphy USA gas station for fuel stops, and there's the Best Western Plus Ruston Hotel, perfect for travelers needing a place to stay. Automotive dealerships like Ronnie Ward Toyota and Karl Malone Toyota are also close by.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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