Brand Certified
Dairy Queen Grill & Chill
4.2(716 reviews)
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Business Details
1428 Cooktown Road, Ruston, LA
71270-2104, United States
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
(318) 232-3248
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
https://www.dairyqueen.com/
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
About
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Hours
Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
4.2
716 reviews
5 stars
407
4 stars
160
3 stars
70
2 stars
29
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praised friendly service, others reported rude behavior and unprofessionalism.
Food Quality
Food quality is inconsistent; many enjoyed the ice cream and blizzards, but there were complaints about undercooked items and poor burger quality.
Cleanliness
Several reviews highlighted issues with cleanliness, particularly in the restrooms and dining area.
Order Accuracy
Multiple customers experienced issues with incorrect orders and delays, indicating a need for better order management.
Speed of Service
While some customers noted fast service, others reported long wait times, especially for food orders.
- DFDomonique FrostJan 5, 20265.0I bought a small snickers blizzard and it was amazing!
- DHDavid HodgesDec 27, 20254.0Drive-thru was fast & efficient. Had the backyard bacon ranch burger (delish!) & wanted a holiday nog shake, but they were out (2 days after Christmas --shame om mgr for not ordering enough!) so settled for strawberry. Good with real strawberries blended in, not just flavored syrup.
- CCCaden ConleyNov 18, 20254.0Fries are sometimes not hot, but other than that it’s great
- GFGlenn FOct 27, 20255.0Go to place for the wife. She prefers their regular cheeseburger and fries over all others.
- JJJennie JamersonOct 1, 20251.0Rude girl named Kelsey has very nasty attitude and very unprofessional. I ordered at the drive thru window a triple dip cone(which I was charged for, but didn't get what I paid for). She became very upset when I refused to pull up to the trashcan and wait while she was going to serve others. She said it would only take 2 min, but it was more like 5. Then she brought my cone looking like it had been licked on and dropped on the floor. Look at the pictures. A hot mess. I will definitely not be back here again and will highly discourage anyone traveling I-20 WEST ....to NOT STOP at the Dairy Queen on exit 84. Keep driving. There's a nice one at exit 112 and the staff is friendly, professional, and know how to prepare treats. I'm also going to inform the manager because like myself there's no telling how many customers she has already ran off. Pitiful service and horrible ice cream cone. Uggghhhh
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill in Ruston offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries.
What are the operating hours of Dairy Queen Grill & Chill in Ruston?
It is open Monday through Thursday and Sunday from 10:00 AM to 10:00 PM, and Friday and Saturday from 10:00 AM to 11:00 PM. It closes early at 6:00 PM on December 24 and 31, and is closed on November 27 and December 25.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating?
Yes, this location provides drive-thru service and outdoor seating for customers.
Is the Dairy Queen Grill & Chill location family-friendly and accessible?
Yes, it is family-friendly and offers amenities such as booster seats, high chairs, wheelchair accessibility, and restrooms.
Can I order food online for pickup at this Dairy Queen?
Yes, you can place orders online for pickup through their order website.
What are popular treats or specialties at this Dairy Queen Grill & Chill?
Popular specialties include Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes, malts, and ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill provide free WiFi to customers?
Yes, free WiFi is available for customers at this location.
What nearby restaurants could I visit before or after dining at Dairy Queen Grill & Chill?
Nearby restaurants include Reauxlin Smoke, Brister's Smokehouse BBQ, Zaxby's, and Starbucks, making it easy to explore various dining options in the area.
Are there nearby shopping options close to Dairy Queen Grill & Chill in Ruston?
Yes, there are several nearby stores such as Hobby Lobby, T.J. Maxx, Ulta Beauty, Five Below, Rack Room Shoes, and Old Navy for shopping enthusiasts.
What local services and facilities are close to Dairy Queen Grill & Chill that customers might find useful?
Nearby facilities include Coastal Urgent Care of Ruston, Miller Funeral Home, a U-Haul Neighborhood Dealer, Delta Mini Marts gas station, and automotive repair services, providing convenient access to healthcare, transport, and essentials.
Brand Certified Facts from Dairy Queen Grill & Chill
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