Baskin-Robbins

Reviews

• KH

  Kari H

  Nov 10, 2025
  1.0
  Constantly "out" of ice cream or have to pull a new tub out of the freezer. Then employees claim it takes 15 minutes to defrost to scoop a single scoop of ice cream. Was told 3 different flavors were "out" for one order. One of the flavors was chocolate. Was told chocolate was "out" bc it was "busy". When I went in there was no one in the store waiting and only one family who was already finished eating in the place. Four employees, one working drive thru and to go orders and one making waffle cones (when they already had half a container of cones to use), but no one could take out ice cream and restock the cooler? My order was a mobile order also, so they had the 10 minutes before I got to the store to know they needed specific flavors and to defrost them if they needed. Customer service is horrible, workers have attitudes when asked to explain the issues with keeping flavors available or to substitute the flavors instead of waiting for them to defrost. Shift lead (evening/nights - short, Hispanic female) just stands around by the sinks in the back or with her back to customers and does not assist the workers when it is busy or they are moving slowly, and refused to provide her name when asked. Waited over 30 minutes for 2 items (3 scoops each of ice cream plus toppings). Would not recommend. Would not return as a customer. *Most of the 5 star ratings for this shop are over 5 years old (from old location/owners). Most of the recent reviews are 1 star due to customer service.*
• ZZ

  Z

  Nov 9, 2025
  1.0
  Staff a lil nasty
• TM

  Tenae Marshall

  Jul 4, 2025
  5.0
  Heather and Heidy were soooo sweet! I love this location❤️
• RL

  roxanne lewis

  Jun 15, 2025
  5.0
  My daughter and I have been coming here pretty often since they switched to this location. We are repeat customers for 1 reason only.. everyone who woks here so kind and happy! They are so patient with my daughter when she wants to try every flavor of ice cream or when we come in right before closing time or even today when it was storming and we got ice cream through the drive thru window. We all just laughed off the chaos of it all and the employees were so nice even though they couldn’t hear me through the speaker and then they got soaked passing ice cream to us. Many places nowadays do not care about customer service and their employees seem miserable but not here! Such a breath of fresh air. These young workers need some raises or a BIG summer bonus!
• SN

  Shantell Narcisse

  Jun 6, 2025
  1.0
  We arrive at the Prairieville location to purchase 2 quarts of ice cream. My husband says hello several times with no reply. I say hello but again no reply. I ask that he pull on the door to see if someone is in the venue. He says yes so we pull up to the window where 3 young ladies are talking. We tell them that we've been saying hello for about 3 mins. 1 of the young ladies ask us to pull back around behind 3 other vehicles behind us to attempt to place our order at the speaker again. We tell her we're not doing that! She then takes the order at the window. After receiving the order another young lady comes to the window with an attitude to tell us next time they will not take our order at the window. The whole interaction on the workers part in my opinion was stupid and uncalled for. We are paying customers. I think they need to understand that if customers don't pull up to buy they don't have jobs. Take accountability that they were in there playing around not paying attention to their head phones. Why inconvenience or have an attitude with a paying customer for your error. Just as a note this occur 6/6/25 at about 8 pm. Baskin Robins Prairieville teach your workers about customer service or you won't have many good paying customers. I called and asked for a manager but yeah they didn't know who the manager was conveniently. I'll find out soon because no one should be treat that way over ice cream.

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