Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
1,122 reviews
5 stars
328
4 stars
164
3 stars
182
2 stars
135
1 star
313
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, incorrect orders, and rude staff, particularly during busy hours.
Cleanliness
Many reviews highlighted filthy restrooms and dirty tables, with some customers noting a lack of cleanliness in the dining area.
Food Quality
Several customers complained about cold, stale, or incorrectly prepared food, with some stating that their meals were inedible.
Staff Attitude
Feedback indicated a mix of friendly and rude staff, with some customers experiencing positive interactions while others faced discourteous service.
Order Accuracy
A significant number of reviews mentioned issues with order accuracy, including missing items and incorrect food preparation.
- BBBilly BurginOct 30, 20252.0Girl at window for drive thru quoted a charge of $3 more than our actual bill. Didn't change it until I questioned her, twice. Hhumm Also didn't get what was ordered.
- MCMallery CampOct 29, 20252.0so the food is good and all but when doing a mobile order it always takes 30-45 minutes no matter if we do it here or before we get here. have to walk in a get it most of the time bc nobody brings it out like supposed to. everyone sitting and talking most of the time, never coming to the counter with multiple people waiting. overall a bad experience.
- MRMac ROct 27, 20251.0Unbelievablely slow Angry employees Filthy restrooms that clearly haven't been cleaned in a week.
- NWNye WalkerOct 21, 20251.0pulled into the drive-through at 8 PM on a 3 hour and i’m STARVED and honestly couldn't be bothered to get out of my car. no one ever came to serve me. The drive-through has an automated voice that pops up with every driver that drives up that makes it sound as if a human is at the drive-through to take your order just for you to sit there for 10 to 15 minutes depending on how dedicated you are. Drove to the second window saw people inside look at me sit there for a whole 5 minutes and go back to doing nothing. honestly, it’s my fault for even going to buy this food in the first place.
- HZHunter ZacharyOct 14, 20252.0It was hot inside also had to wait awhile to get drink refills because there's no refill stations in the lobby
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's in Ponchatoula, LA?
McDonald's in Ponchatoula operates from 6:00 AM to 12:00 AM Monday through Thursday and Sunday. On Fridays and Saturdays, it is open until 1:00 AM.
Does this McDonald's location offer drive-thru service and what are its hours?
Yes, the McDonald's at 810 W Pine St offers drive-thru service daily from 6:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
Can I order delivery from this McDonald's and what are the delivery hours?
Delivery is available daily from 6:00 AM to 11:30 PM, except on Fridays and Saturdays when delivery extends to 12:30 AM.
What delivery and pickup services does McDonald's in Ponchatoula provide?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
What are the accepted payment options at this McDonald's location?
Payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I order food from this McDonald's using an app?
You can place orders via the McDonald's App available on iOS and Android devices, or through their online ordering link.
What reward program does McDonald's offer at this location?
They offer the MyMcDonald's Rewards program, where you can earn points for free food.
What are some nearby places I can visit before or after dining at McDonald's?
Nearby places include St. Joseph Catholic School, The Car Wash Depot, and Shell gas station. You might grab a car wash or fuel up at Shell before or after your meal.
Are there other fast food options near this McDonald's?
Yes, nearby fast food options include Burger King, Little Caesars Pizza, Sonic Drive-In, and Subway, providing a variety of choices around McDonald's.
What local services are available close to this McDonald's?
Services near McDonald's include insurance agencies like Southern Oaks Insurance Services, beauty salons such as La Nails and Spa, hair salons like Fantastic Sams, and gyms including Anytime Fitness.