Wendy's

Reviews

• JL

  James Lightell

  6 days ago
  5.0
  This is without doubt my favorite Wendy's franchise in the city. I've come to expect a certain level of imperfection in fast food -- cold fries, wrong drink, missing straw, the like. In my patronage of this particular franchise, I have never had anything but a wonderful experience. I mean, even down to the exact right number of ketchup packets in the bag going through the drivethru WITHOUT ASKING. Seeing some of the other reviews of this location, I simply cannot fathom those events taking place here. Even the drive thru staff are CONSISTENTLY friendly! It's truly remarkable and I cannot give enough kudos. So, really, thank you St. Charles Wendy's. You're doing a great job.
• JT

  Jonathan Thompson

  Jan 2, 2026
  1.0
  I am not going to add any stars for a reason. I went in on Thursday evening and Jan 1. The crew was nice, food was fast and hot. I went in Friday morning and the front lady was rude, pushy, I wanted to get a chicken biscuit for my wife...I told them I did not want the honey biscuit. I got the burrito combo and my wife got chicken biscuit combo. Taters were cold. Biscuit had honey on it. So do not advise going to this location in the mornings until management change.
• AS

  Aris Ste

  Dec 11, 2025
  1.0
  8:19 on December 11,2025 young black female wearing glasses at window has bad attitude especially when. I reminded her I asked for no ice in my drink she snatched it out my hand poured half out and repoured just a Lil more back in was wild. Maybe she needs a break
• ES

  eric simpson

  Nov 26, 2025
  1.0
  Never got our order taken it’s 1130 am no one in line. Never come here for good or fast service
• MN

  Mark Newman

  Nov 15, 2025
  1.0
  HORRIBLE service. Avoid this Wendy’s at all costs. If you don’t believe me read the rest of the reviews. I went by there today because I had a promo code for a free 4pc nuggets. I ordered the signature Wendy’s dipping sauce to go with it and added on a dbl stack and a cup of chilli w/ sour cream. The lady hands me the bag and I always check before driving off for this exact reason. The dipping sauce I ordered wasn’t in the bag, neither was the sour cream and crackers and hot sauce for the chilli, nor a spoon to eat it with, or napkins. So the lady came back to the window with a look on her face of “why are you still here”. I asked if I could please have the dipping sauce and other items. She said “it’s in the bag”. I said , it’s not in the bag and you’re more than welcome to check if you’d like. She then stated she needed to tend to the other customers that she didn’t have time to check the bag. She handed me the missing items except for the dipping sauce. Walked away from the window. Comes back and I’m still sitting there. I said can I have my dipping sauce please. She then tried to tell me it’s 50c. Then the manager comes up behind her telling me what I ordered and I said yes mam and it’s not in the bag. the manager finally hands me the sauce and I drive away. I mean the basic job of drive thru employees is putting the condiments utensils and napkins in the bag and then you have to go back and forth with them just to get it. It’s absolutely ridiculous and their rude attitudes for no reason whatsoever. Not to mention the food was old and cold when I got it.

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