McDonald's

2.8
1630 reviews
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Business Details

3321 Saint Charles Ave, New Orleans, LA
70115, United States
(504) 891-8323
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3321 Saint Charles Ave, New Orleans, LA
70115, United States

Hours

Reviews

2.8
1,630 reviews
5 stars
402
4 stars
201
3 stars
259
2 stars
155
1 star
613

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, particularly during busy hours.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold or poorly prepared items.

Cleanliness

The restaurant was noted for being clean by some customers, but others reported unsanitary conditions and issues with the restroom.

Management Problems

Several reviews highlighted poor management practices, including unprofessional behavior and lack of effective leadership.
  • CM
    chris michael
    4 days ago
    1.0
    Breakfast was a 45 minute wait for one breakfast burrito, and no one at the counter.
  • TJ
    tracy J.
    Jan 3, 2026
    1.0
    They refuse to make a plain cheeseburger for my autistic son. I keep saying I’ll never go to this location, Rude staff. Bad service
  • SS
    Shakeera
    Jan 3, 2026
    1.0
    If I could rate no stars at all I would food never fresh they always have attitudes this morning I got a hash brown that was soaked in oil very soggy just not acceptable at all.
  • RR
    Rocky L Jeter (Rocky)
    Dec 14, 2025
    1.0
    An employee at this McDonald's just punched me in the face unprovoked and on camera. And the manager refused to fire him. I'm waiting on the police now. Update: I called the police. And The manager just called the police on me because I refused to leave. I'm not going anywhere until the police get here. Update: The manager at McDonald's is trying to make me stand outside in 40 degree weather. I'll leave when the police get here and I get my documentation. And press charges.
  • MM
    Marshal
    Dec 9, 2025
    1.0
    The food was nice, I liked it. But other than the food, I had to wait for 20+ minutes and it felt longer than that. I ordered through the Kiosk, the ordering was simple but I never got a receipt through the Kiosk. I think that they ran out of the paper for the receipt. This happened TWICE! 2 years ago and today. I don't know when the staff will get the paper for the recept. I saw a lot of people waiting for their food. I feel bad for them. I hope the staff will fix all these issues that were said in my complaint. Overall, the food was good, but the service was not that good. Thank you for reading this, have a good day!
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3321 Saint Charles Ave in New Orleans?

McDonald's at 3321 Saint Charles Ave is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, McDonald's offers delivery services including same-day and no-contact delivery.