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McDonald's

3.8
(697 reviews)

Business Details

(337) 560-4331
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2518 W Old Spanish Trail, New Iberia, LA
70560, United States

Hours

Reviews

3.8
697 reviews
5 stars
338
4 stars
115
3 stars
122
2 stars
37
1 star
85

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during morning hours and at the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

While some customers enjoyed the food, there were complaints about cold or poorly prepared items, including issues with freshness.

Customer Service

Feedback on staff attitudes was mixed; some praised friendly service while others reported rudeness and unprofessional behavior.

Cleanliness

The cleanliness of the restaurant received varied feedback, with some customers noting it was clean while others found it unsatisfactory.
  • TT
    Tommy
    Feb 24, 2026
    1.0
    Good luck trying to get breakfast here when they first open in the morning because it’s not guaranteed. Depending on who’s working that morning, you will either get service right away or be sitting there waiting for MINUTES. I guess they’re too busy doing their opening duties to bother to check if a customer is at the drive thru.
  • JT
    J.G. Truax
    Feb 19, 2026
    5.0
    Good hot food!
  • MD
    Michelle Dugas
    Jan 28, 2026
    3.0
    Ordered online stood by counter around 10minutes before anyone asked what I needed .. but worker was nice and food was good.
  • MK
    Melinda Keal
    Dec 1, 2025
    5.0
    Always had fresh and ready to go.Great customer service
  • BT
    Blaise Talbot
    Nov 13, 2025
    3.0
    All I ordered was a cheeseburger, no onions and fries. Cheeseburger came with onions and buns were hard and cold. Also took forever to get. The server did apologize.

Frequently Asked Questions About McDonald's

What are the general operating hours of McDonald's in New Iberia?

McDonald's in New Iberia is open daily from 5:00 AM to 11:00 PM, except on Friday and Saturday when it stays open until midnight.

What are the drive-through hours for this McDonald's location?

The drive-through is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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