As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Customers reported inconsistent food quality, with some items being stale, cold, or poorly prepared, while others praised the freshness and taste.
Customer Service
Many reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.
Availability Issues
Frequent complaints about items being out of stock, particularly ice cream and other menu items, leading to customer dissatisfaction.
Speed of Service
Service speed varied significantly, with some customers experiencing quick service while others faced long waits.
CL
Charelle Layton
Feb 25, 2026
1.0
Customer service was horrible!
AM
Aquinta Maturin
Feb 21, 2026
1.0
I ask for a 2 for $7 which everything supposed to be double.So I order two double cheese burgers but when I received my order it was just small plan burgers all messy
EW
Ellenor Washington
Feb 13, 2026
1.0
I ordered a spicy chicken sandwich and when I unwrapped it to eat it was stale old chicken called no answer. Give people fresh food for their money not old food
MJ
Marie Jordan
Dec 27, 2025
1.0
Literally just got home, asked in the drive thru if the bag has ALL my food and was told yes. Lies, missing my entire burger. Called 20 times and no answer like this is just HORRIBLE and I never leave Google reviews but like come on man. Quick to take my money but not answer a phone? Insane. Please do better.
KB
Kohen Bourque
Nov 23, 2025
5.0
The food tasted amazing and it came out very fast with amazing service
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