McDonald's

3.6
1082 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
293 Sam Houston Jones Pky, Moss Bluff, LA
70611, United States

Hours

Reviews

3.6
1,082 reviews
5 stars
437
4 stars
200
3 stars
202
2 stars
83
1 star
160

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of attention, and long wait times.

Order Accuracy

Many customers reported frequent issues with incorrect orders, including missing items and wrong food.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold or improperly cooked items.

Management Issues

Several reviews pointed to poor management practices, including staff being untrained or inattentive.

Mixed Experiences

While some customers had positive experiences, many others reported dissatisfaction, indicating a hit-or-miss service.
  • CL
    cissy lee
    Dec 13, 2025
    1.0
    Horrible customer service!! Stopped for lunch and immediately regretted it. Had to basically beg for my drink while my food sat on the table
  • A1
    alzeqri 10
    Dec 7, 2025
    1.0
    12/6/2025 – 8:30 AM I placed an order through the drive-through and asked for an egg and cheese bagel with no sausage. I confirmed this again at the first window, and the employee said he edited the order. However, I still received a bagel with sausage. I went inside and explained the issue to (what I believe was) the manager. She asked the employees to remake it with no sausage. But when I got to my workplace and opened it, it still had sausage. This has now happened twice in the same visit, which is very disappointing.
  • ML
    Morgan LaFleur
    Nov 19, 2025
    1.0
    Ordered for two nights in a row for delivery and have had multiple people cancel because they don’t make the order for some reason
  • EV
    E M Victorian
    Nov 8, 2025
    5.0
    It’s always great
  • KK
    Keith
    Oct 18, 2025
    1.0
    Manager not paying attention in drive threw. Skipping cars. Mo greetings, thank you or nothing from the people at the counter. Poor management.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Moss Bluff, LA?

McDonald's Moss Bluff location is open daily from 4:30 AM to 11:00 PM, except on Fridays and Saturdays when it closes at midnight.

Does McDonald's in Moss Bluff offer drive-thru service?

Yes, McDonald's at 293 Sam Houston Jones Pkwy offers drive-thru service with the same operating hours as the restaurant.