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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Monroe, LA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4207 Pecanland Mall Drive for the ultimate SONIC experience!
Customers frequently reported slow service, with many experiencing long wait times for their orders and unresponsive staff.
Staff Friendliness
Despite service issues, several reviews highlighted friendly and helpful staff members who positively impacted the customer experience.
Order Accuracy
Numerous customers expressed frustration with incorrect orders and lack of communication regarding unavailable items.
Food Quality
While some customers enjoyed the food, others noted issues with cold or poorly prepared items, indicating inconsistency in food quality.
LL
Lesly
Feb 5, 2026
5.0
I loved the service so amazing
SJ
Sandy Jones
Jan 2, 2026
4.0
I love the drive thru when Im in a hurry.
Food and drinks are good.
JG
Jenin Gonzalez
Dec 20, 2025
1.0
After a long road trip trying to get through to Georgia, I stopped at the sonic only to start placing my order and be rudely hung up on. I pressed the red button again and thought maybe we just got disconnected since I did not receive a verification of my order which was a simple number one and a drink. Only to get a response from a person on the other side, “Nah, bye” in a very rude tone. Super confused I sat there for another five minutes hoping I’d get a response back. I tried again and the second lady was semi helpful. by that point I was not in the mood to order at this location so I asked that if the order was placed to please cancel. It wasn’t. So I’ll continue my drive until I find a Place that actually takes care of their customers.
Maybe they felt overwhelmed by their day but asking for a 1 with no onions doesn’t feel like I’m asking for too much at 6:50 pm
LA
Laura Arnold
Dec 15, 2025
1.0
I ordered a drink and French toast sticks. When he brought the French toast sticks I asked for syrup and that’s when he told me he was out. So my problem is why was I not told that when I ordered. Because I would have definitely chose something different
MM
Madison Monday
Dec 2, 2025
5.0
So I work in the Starbucks located in the Target just across the parking lot, I've been here a handful of times on my break. The staff is ALWAYS FRIENDLY. It doesn't even matter if my food takes extra time (Although this recent time I went it was as SOON as I pulled up for my mobile order) I know stores/staff members can't help if they are understaffed or super busy, but its always nice to see a smile on their faces which never goes unnoticed. I could be having the worst day at my job, but this location never fails to make it better. THANK YOU SONIC STAFF & TEAM MEMBERS AT THIS STORE. Come train some of our members here on customer service skills! 😭🙌🏻