Newk's Eatery

Reviews

• JP

  Joseph Putnam

  5 days ago
  5.0
  Only had 35 minutes for quick lunch so went into to buy premade chicken salad & pasta Salad. It was delicious & ready to go. I was in & out of there with in 10 minutes of my purchase!! Thank you NEWKS !
• MR

  Ms. Color Red

  Feb 19, 2026
  5.0
  This was my first visit to Newk’s here in Monroe,LA and I must say I had a pleasant experience.
• TW

  Trent Williams

  Feb 14, 2026
  5.0
  The Monroe restaurant always has consistent and perfect food quality, and the staff are always nice. We live in West Monroe, West Monroe Newks are you listening?
• SB

  Steve Bryan

  Feb 1, 2026
  5.0
  Price was high! Ryan at the Monroe location was very helpful and a joy to deal with. I will be back simply because of how nice Ryan was to my wife and I.
• AA

  Ames

  Jan 22, 2026
  2.0
  I'm not sure if your employees are overwhelmed, undertrained, or just hate delivery orders, but of the 8 orders I've placed at this location via either DoorDash or Uber Eats (I use both), only a single one arrived complete and correct. Of the 8 orders, 7 had a missing item. The one that was complete, was an order for a single sandwich. Pretty hard to mess up a single item, I suppose. Look, I don't know who needs to hear this, but people who order on delivery apps are ALSO your customers. In fact, we pay a 30%+ premium for the privilege. Continually stiffing your customers by not installing simple, common-sense procedures and processes to CHECK THAT ORDERS ARE CORRECT is dinging your brand left and right over something that 1. shouldn't happen in the first place and 2. is easily avoided with some training. These apps have been around for nearly a decade now. There are no reasons why the teenagers working at Taco Bell, Wendy's, and McDonalds can get it right nearly 100%, with many more items per order, and a much higher customer turnover rate and order volume, but your people can't count "one", "two" to ensure that two of two items are in the bag. I seriously doubt that your employees are incapable of counting, which is all they'd have to do to avoid nearly all of these issues. So that means it's a management problem (it's always a management problem, by the way). Train your people. Stop ripping off your customers. I don't exactly get a zing to stop at Newk's when I'm out because all I can think about is the ~$50 I had taken from me for food I paid for yet you didn't send over the past couple of years. Today, you sent one half of my pick 2. One, two. Simple right? Apparently, not so much. This was $15.49 before tax, fees, and tip. DoorDash offered me $4 for a refund. Lol. I had them sharpen their pencil when I got a human on the phone to come correct. But even though I'm buying through DoorDash, guess who gets the stink eye when I think about this experience (and all my previous ones)? You. Newk's. A restaurant with GREAT food that refuses to the BARE MINIMUM (as evidenced by multiple reviews with the same issues I've had repeatedly) to train their employees to spend 5 seconds checking an order before they hand it to a driver, who again, is a liaison for the CUSTOMER. You can start by telling your employees not to put empty cups in a to-go bag. Customers don't expect drivers to go digging in their bags to find a cup. This is common sense. You know which orders are DD or UE. Your employees know too. At $4 a drink before tax, tip, and service fee, this is enough to tank you for some people. That's no mention of forgetting whole sandwiches, combos, or salads. Or sending the wrong item all together. Small dings eventually become a crater. MANAGE it. This is simple 101 stuff. Maybe this is the result of getting what you pay for because if what google says you pay your district managers is true ... Y-I-K-E-S. Explains a lot.

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