McDonald's

3.7
881 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1406 N 18th St, Monroe, LA
71201, United States

Hours

Reviews

3.7
881 reviews
5 stars
357
4 stars
177
3 stars
162
2 stars
71
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback highlights a mix of excellent and poor customer service experiences, with some employees praised for their friendliness while others were noted for rudeness and unprofessional behavior.

Food Quality

Many customers reported issues with food temperature and freshness, with cold or stale items being a common complaint.

Order Accuracy

There were multiple instances of incorrect orders and missing items, leading to customer frustration.

Cleanliness

The restaurant was generally noted for being clean, although some reviews mentioned issues with maintenance and hygiene.

Speed of Service

Service speed varied widely, with some customers experiencing quick service while others faced long waits and disorganization.
  • KW
    Ken Worth
    Nov 6, 2025
    3.0
    Its 10:30 in the morning, tell me why my cheeseburgers were cold, the cheese wouldn't melt and the corners of the bread was hard. Didn't think old cheeseburgers could even be possible this early in the morning.
  • TG
    Telsa Gilbert
    Sep 21, 2025
    2.0
    Great customer service but all my food was cold. My fries were cool and stale. Nuggets- cool. Chicken patty barely warm. Back drive thru had exceptional customer service though
  • GP
    Gregory Powers
    Aug 18, 2025
    1.0
    August 18, 9:45 a.m. Hey! The right soap dispenser in the Men’s Room is empty and the left sosp dispenser is broken….So, how are male employees…and customers washing their hands?
  • JW
    Jeanette White
    Aug 1, 2025
    4.0
    My breakfast place 💕
  • PG
    Pamela G.
    Jul 2, 2025
    4.0
    I ordered my food ahead of time. I had ordered a large mocha frappe, double cheeseburger, and fries. My food was ready when I pulled up, but no drink. They had me pull up to wait. I finished all my food, and still had to wait about 2 minutes before my drink was finally brought out to me.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Monroe, LA?

McDonald's in Monroe, LA operates daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

When is the drive-thru service available at this McDonald's location?

The drive-thru is open from 5:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.