Taco Bell

3.3
616 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 6715 Airline Dr in Metairie. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
6715 Airline Dr, Metairie, LA
70003, United States

Hours

Reviews

3.3
616 reviews
5 stars
223
4 stars
100
3 stars
88
2 stars
56
1 star
149

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported consistent issues with incorrect orders, missing items, and wrong food being served.

Service Speed

Many reviews highlighted long wait times for food, with some customers waiting over 30 minutes for their orders.

Food Quality

Customers frequently complained about cold food, lack of ingredients, and overall poor food quality.

Customer Service

Several reviews mentioned rude or unprofessional staff, with complaints about lack of urgency and poor communication.

Cleanliness

Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and issues with the drink machines.
  • FJ
    Frank Mouille Jr.
    Dec 17, 2025
    5.0
    Used the online mobile app and everything I ordered was correct even though they were modified they got everything right!
  • RB
    Robert Bush
    Dec 12, 2025
    4.0
    Food was good guess they finally got workers that want to work ...js
  • NV
    Nock V2
    Dec 7, 2025
    1.0
    They took forever to make two damn tacos and a drink i was in there for 20 minutes
  • KO
    Kim O
    Oct 22, 2025
    1.0
    Absolutely the laziest team I've ever seen at a Taco Bell. We ordered our food online before we left our home and waited nearly 40 minutes once we got there, as they didn't even start making it until way after my husband went in to pick up the order. I waited outside with the car running, as he thought it would be a quick pick up since we already ordered ahead and paid for it. These people would not move! There was no one even in there except one man who was there waiting for his food as well. What is the purpose of ordering your food on the app, if they're not going to have it ready when you get there? Drive thru cars were coming after our arrival and leaving before we ever got our food. A couple of girls went in to dine nearly 25-30 minutes after we had arrived and they got their food and was eating it by the time I finally had enough of waiting in the car and went in to ask what the heck was taking so long? My husband asked them well after he got there, "when are you going to start making our food?" "We ordered before we left home", (which was between 10-12 minutes away). They were all moving in slow motion as if they were intentionally trying to infuriate us. We finally get out food, get back to the car, check it out and see that the order is wrong. I went back in to tell them what I ordered opposed to what they gave me. The guy in charge just looked at me and asked.... "well, what do you want?" My reply... "I want what I ordered.... I ordered the box and I ordered nachos with cheese, not cinnamon twist". He didn't apologize. He just said. "Well, uh, we are out of nachos right now..... can I ge tyou something else?" So I asked him.... "so you read the order, you saw us standing here asking about our order and waiting this long for our food and not only did you fail to give us what we ordered, but you didn't even bother to telll us that you were out if what we ordered?". You just thought to give us whatever you wanted to give us in its place? He just stood there with no answer..... nothing... CRICKETS! IT WAS ABSOLUTELY UNBELIEVABLE! I FELT LIKE I WAS BEING PUNKED OR SOMETHING LIKE THAT... BECAUSE IT WAS INSANE! NO ONE RUSHED TO GET OUR ORDERS OUT TO US. THEY DIDN'T CARE AND THEY MADE SURE THEY SHOWED JUST HOW MUCHV THEY DIDN'T CARE! A GUY WALKED IN AFTERWARDS TO PICK UP A DOOR DASH AND COULDN'T GET OVER THE LACK OF CARE THE STAFF AT THIS LOCATION HAD FOR IT'S PATRONS. Once home, the items we received barely had any meat on any of the items. It was all tortilla, lettuce, tomato and cheese. I had to peel layers of dough off, empty out the scarce thin layer or meat mixture from my other item, to build up my empty Crunch Wrap Supreme. (I basically had a lettuce wrap supreme), as there was only a thin layer of beef in one corner. I had to throw most of it away, as it was all tortilla with nothing inside. The unwanted cinnamon twist that they put in our bags, were disgusting, greasy and no cinnamon nor sugar was on it. It tasted horrible and was inedible. It was gross. This place shouldn't even be in business. I will NEVER GO BACK TO THIS LOCATION AGAIN! NOT ONE OF THEM HAD ANY SENSE OF URGENCY AND LACKED CUSTOMER SERVICE SKILLS! If you can't handle the few customers you have and show common courtesy, you shouldn't be in business. If you can't find a staff willing to work, close your doors.
  • PB
    paul boron
    Oct 19, 2025
    1.0
    Went to this taco bell because of the ads for the retro menu, which they either didn't have or wasn't programmed into the screens you have to order from. So that was strike one. Ordered, among other things, nacho fries, a Doritos taco with light cheese, a chicken quesadilla with extra nacho cheese, and 7 packets of hot sauce. Cost $25, strike two. Got food handed to us and told that there was no nacho cheese. No offer to refund our nacho fries at least since, you know, no nacho cheese. Get offered a free soda. Got home, the Doritos taco had heavy cheese and barely any meat. The quesadilla actually had a piece with nothing in it. and we didn't any packets of hot sauce but 2 packets of diablo sauce. Also bean burritos now half the size of what they used to be. This all adds up to strike three. Needless to say I will never set foot in a Taco Bell again. You can't charge those outrageous prices for fast food and then not even deliver what you're supposed to.

Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell on Airline Dr in Metairie?

The drive-through is open from 9:00 AM to 2:00 AM Monday through Thursday and Sunday, and from 9:00 AM to 3:00 AM on Friday and Saturday.

What payment options does Taco Bell Metairie accept?

They accept American Express, cash, Discover, Mastercard, and Visa.